Leading and Managing Vendor Relations

Why Attend

In business, relations and profitability go hand in hand. Having the right vendors on board and achieving the ideal relationship with them can spell the difference between good and great performance levels. In this course, we describe the spectrum of business relationships and discuss how vendor profiles can be developed to improve each relationship. We then list the different go-to-market strategies and discuss how they can be used to integrate vendor relations. Finally, we highlight the leadership and communication skills that are necessary to leverage the full extent of vendor relations.

Course Methodology

This course uses a variety of exercises, case studies, questionnaires and videos.

Course Objectives

By the end of the course, participants will be able to:

  • Evaluate vendor profiles for fit with organizational needs and direction
  • Practice vendor integration techniques to support strategic purchasing objectives
  • Manage vendor performance to ensure continuous improvement of offerings
  • Apply winning go-to-market strategies to support internal capabilities
  • Utilize essential soft skills to improve vendor relationship outcomes

Target Audience

Purchasing and supply chain professionals involved in supply management, vendor relations, sourcing, buying, expediting and vendor evaluation as well as personnel involved in the purchasing process.

Target Competencies

  • Vendor selection
  • Vendor integration
  • Vendor performance management
  • Sourcing strategies
  • Leadership
  • Communication

Location:

AATICD Campus or Online or Inhouse

Training Dates:

Course starts every Monday of every Week.

Course Fees:

To be sent via Proforma Invoice to your e-mail

Note: Please fill in the online application form on the left or bottom if this page to receive a quotation from AATICD.

How to Apply:

To Apply Simply Fill in the Online Enquiries / Applications form on the Right Sidebar or Bottom of this website http://www.aaticd.co.za

NB:

When filling the online application form; please take note of your desired Training Month, Duration in Weeks and Training Session. This will give us the exact dates you will be attending your classes.

Also note that Tuition Fees must be paid upfront on or before training start date. This is to ensure that all resources are made availabe for you before you start. You will not be allowed into training if fees are not paid and verified.

Also note that Tuition Fees Cancellations must be made 14 business working days before the starting date of training. This will allow us to do a 50% refund of the total amount paid. If cancellations are made thereafter note that no refund will be made to delegates.

Tuition Fees include teas and lunch as well as either a laptop or tablet which a delegate will take home free of charge.

Tuition Fee DOES NOT include Accommodation, Dinners and other Extra Curricular Activities or Incidentals. Delegates are expected to fund this on their own. AATICD will not be held accountable for any incidents to delegates.

In-House Trainings are also available for 10 or more delegates for any duration. Please consult with our Administration for such In-House training bookings.


Course Outline

  • Vendor validation process
    • Words of wisdom on managing vendor relationships
    • Sources for gathering information
    • Vendor status
    • prequalification questionnaires
    • Vendor risk assessments
    • Sustainable vendor relations
    • Triple bottom line
      • Economic success
      • Social development
      • Environmental sustainability
  • Vendor development and integration
    • Vendor development
    • Vendor diversity programs
    • Supplier certification
    • Electronic Data Interchange (EDI)
    • Partnering typologies
  • Managing vendor performance
    • Vendor performance objectives
    • Performance targets
    • Continuous improvement initiatives
    • Service level agreements
  • Go-to-market strategies
    • Purchasing strategy matrix
    • Six sourcing strategies
      • Volume concentration
      • Best price evaluation
      • Global sourcing
      • Product specification improvement
      • Joint process improvement
      • Relationship restructuring
    • Group buying and bulk pricing
    • Just-in-Time (JIT) buying
  • Soft skills and vendor relations etiquette
    • Effective communication as a pillar for success
    • Application of leadership and management skills in vendor relations
    • Cialdini’s six powerful persuasion techniques
      • Reciprocation technique
      • Authority technique
      • Social proof technique
      • Commitment technique
      • Liking technique
      • Scarcity technique
    • Vendor relations etiquette
    • Communicating with foreign vendors