This course equips participants with the foundational knowledge and practical skills required to efficiently manage administrative and office operations. It covers key concepts such as office procedures, time management, communication, document handling, customer service, and the use of office technology. Learners will be empowered to perform their duties professionally in support roles across diverse business environments.
Target Audience:
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Office Administrators and Secretaries
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Junior to Mid-level Administrative Staff
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Receptionists and Personal Assistants
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Entry-level Office Managers
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Anyone seeking to improve office administration skills
Target Competencies:
Upon completion, learners will be able to:
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Organize and coordinate office activities and operations efficiently
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Communicate effectively within an office environment
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Manage office documentation and filing systems
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Apply time and task management techniques
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Use office equipment and basic software tools proficiently
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Provide professional front-line customer service
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Maintain confidentiality and professionalism in administrative tasks
Pre-requisites:
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Communication at NQF Level 2 or equivalent
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Mathematical Literacy at NQF Level 2 or equivalent
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Basic computer literacy is advantageous