Business Administration Services

The Business Administration course equips learners with the necessary knowledge to apply the basic business principles so that they will be able to secure their working environment and use the required information systems. Leaners will discover fundamental business and personal expenditure truths, and they will be better able to meet business and personal financial goals. This course will ensure a better understanding of team dynamics, and people-related skills will be developed through an understanding of human resource management, customer relations and services skills.

This qualification is for any individual who is, or wishes to be, involved in the Administration function in any organization or business in any sector, or field as well as in non-commercial organisations such as clubs and charitable organisations. It contains all the competencies, skills and values required by a learner who wishes to access the National Certificate in Business Administration Services at NQF: Level 3.

The core component contains competencies in Information Handling, Communications, Enterprise/customer service, Technology, Organisation skills, Self-development, Teamwork and Business policies and procedures. The elective component allows the learner to gain specialist knowledge, skills and insight in the areas of Reception, Executive Administration, Financial Services and Banking or in the field in which the learner is employed.

Learners working towards this qualification will find that the acquisition of competence in the unit standards, which make up the qualification, will add value to their work performance. This qualification is intended to enhance the provision of entry-level service within the field of Administration within all sectors.

It will facilitate access to and mobility and progression within education and training for learners who:

  • Were previously disadvantaged or who were unable to complete their schooling and were therefore denied access to Further Education and Training.
  • Have worked in this field for many years, but have no formal qualifications and would like to achieve this through the process of RPL (Recognition of Prior Learning) and / or formal study.
  • Wish to extend their range of skills and knowledge of administration within their respective industries so that they can extend their competency levels.
  • The qualification has building blocks that can be developed further in qualifications at a higher level. It contains all the competencies, skills and values required by a learner who wishes to access the National Certificate in Business Administration Services at NQF level 3.
  • It also focuses on the skills, knowledge, values and attitudes required to progress further. The intention is:
  • To promote the development of knowledge, skills and values that are required for service excellence within the field of administration.
  • To release the potential of people.
  • To provide opportunities for people to move up the value chain.


Qualifying learners could follow a career in:

  • Secretarial services
  • Reception services
  • Switchboard operations
  • Financial Administration
  • Banking Administration
  • Personal/executive assistant services
  • Technical assistance
  • Typing
  • Data capturing
  • Systems administration
  • Human Resources administration
  • Basic Contracts Administration
  • Legal Secretarial services
  • Reception supervision
  • Change administration and management
  • Relationship management
  • Project coordination.



South Africa

Training Dates:

Each course starts every Monday of each week. Please book your training on a date that is a Monday.

Course Duration: 1 Week

Unit Standard: 23833

NQF Level: 2

Number of Credits: 130

Course Fees

Note: Please fill in the online application form on the left or bottom if this page to receive a quotation with detailed pricing from AATICD.

How to Apply:

To Apply Simply Fill in the Online Enquiries / Applications form on the Right Sidebar or Bottom of this website


When filling the online application form; please take note of your desired Training Month, Duration in Weeks and Training Session. This will give us the exact dates you will be attending your classes.

Also note that Tuition Fees must be paid upfront on or before training start date. This is to ensure that all resources are made availabe for you before you start. You will not be allowed into training if fees are not paid and verified.

Also note that Tuition Fees Cancellations must be made 14 business working days before the starting date of training. This will allow us to do a 50% refund of the total amount paid. If cancellations are made thereafter note that no refund will be made to delegates.

Tuition Fees include teas and lunch as well as either a laptop or tablet which a delegate will take home free of charge.

Tuition Fee DOES NOT include Accommodation, Dinners and other Extra Curricular Activities or Incidentals. Delegates are expected to fund this on their own. AATICD will not be held accountable for any incidents to delegates.

In-House Trainings are also available for 3 or more delegates for any duration. Please consult with our Administration for such In-House training bookings.

Course Outline


  • Identify and maintain records
  • Maintain an information system
  • Process numerical and text data
  • Receive, distribute and dispatch mail in an office environment
  • Receive and execute instructions
  • Process incoming and outgoing telephone calls
  • Behave in a professional manner in a business environment
  • Attend to customer enquiries
  • Operate and take care of equipment in an office environment
  • Manage time and work processes within a business environment
  • Investigate the structure of an organisation
  • Demonstrate an understanding of the business environment
  • Keep informed about current affairs relating to one`s own industry