Accredited Africa Training Institute for Capacity Development

Providing accredited training courses in South Africa
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Executive Assistant Program

Why Attend

Executive assistants nowadays hold a very important position of influence and need to build a powerful partnership with the senior management team. This course will enable you to have the right competence to work in partnership with your manager. After all, your success will have a direct effect on your manager’s success. You already hold this position because of your current capabilities. This course seeks to supplement your current set of capabilities and competencies by adding other highly needed competencies that will lead to excellence in your position.

During this course you will discover ways to enhance your self-empowerment, confidence and forward thinking, allowing you to become a true business partner with the executive team. You will learn and practice powerful emotional intelligence strategies which you can immediately apply at the workplace. Moreover, you will participate in in-depth discussions on the importance of building systems and having a systematic thinking approach, leading you to create several systems at the workplace. You will also be involved in real negotiations with other participants which will enable you to gain the competence to plan and lead negotiations with suppliers. Finally, you will have the ability to develop action plans that will enhance your professional image and the image of your department and company.

Course Methodology

This is a highly interactive course which uses several group and individual role plays. Each participant will have the chance to conduct a mini presentation and be engaged in planning and executing negotiations with other participants. You will be constantly engaged in practical group and individual activities which will allow you to immediately test and apply your learning. Moreover, the use of several self-assessment tests will enable you to discover your hidden talents and areas of improvement. Finally, you will get an opportunity to discuss, share and find solutions to your work challenges in a supportive environment.

Course Objectives

By the end of the course, participants will be able to:

  • Provide full support to stakeholders in order to enhance the success of the business
  • Apply emotional intelligence to foster excellent business relationships, laterally and vertically
  • Plan and present strong business cases to their managers
  • Build and maintain different organizing systems that will lead to increased productivity
  • Generate win-win outcomes in any negotiation
  • Design an action plan which will enhance their personal, departmental and organizational image

Target Audience

Senior administrators, office managers, executive assistants and supervisors of junior staff who already possess the essential administration skills and seek to move their career further up.

Target Competencies

  • Forward thinking
  • Emotional control
  • Presenting ideas
  • Building and maintaining systems
  • Negotiation
  • Event planning
  • Image building

Location:

South Africa

Training Dates:

Each course starts every Monday of each week. Please book your training on a date that is a Monday.

Course Duration: 2 Days

Unit Standard: 334302001-PM-03

NQF Level: 5

Number of Credits: 10


Course Fees

Note: Please fill in the online application form on the left or bottom if this page to receive a quotation with detailed pricing from AATICD.

How to Apply:

To Apply Simply Fill in the Online Enquiries / Applications form on the Right Sidebar or Bottom of this website https://www.aaticd.co.za

NB: Terms and Conditions for Payment and Refunds

1.1. Full payment for the training workshop must be made at least 5 days before the scheduled workshop date.

1.2. Payment can be made via bank transfer, credit card, or any other agreed-upon method.

1.3. A confirmation of payment will be issued upon receipt of funds.

1.4. Any form of Payment means that trainee / delegate / client receiving the training accepts the training and agrees to these terms and conditions.

2. Cancellation and Refund Policy

2.1. Cancellations made 30 days or more before the workshop date will be eligible for a full refund, minus any administrative fees.

2.2. Cancellations made 15 to 29 days before the workshop date will be eligible for a 50% refund of the total payment.

2.3. Cancellations made less than 14 days before the workshop date will not be eligible for a refund.

2.4. Participants who fail to attend the workshop without prior notice will not be eligible for a refund.

3. Rescheduling

3.1. If a participant wishes to reschedule, a request must be submitted at least 14 days in advance, subject to availability.

3.2. A rescheduling fee may apply.

4. Workshop Cancellation by the Organizer

4.1. AATICD reserves the right to cancel or reschedule the workshop due to unforeseen circumstances, including but not limited to low enrolment, trainer unavailability, or force majeure events.

4.2. In the event of cancellation by AATICD, participants will be offered a full refund or the option to attend a rescheduled session.

4.3. AATICD is not responsible for any additional costs incurred by participants, such as travel or accommodation expenses.

5. Refund Processing

5.1. Approved refunds will be processed within 7 business days from the date of cancellation approval.

5.2. Refunds will be issued using the original payment method unless otherwise agreed.

6. Contact Information

For any questions regarding payments and refunds, please contact us at:

Email: apply@aaticd.co.za

Phone: +27 73 016 5042

By registering for the workshop, participants agree to abide by these terms and conditions.

In-House Trainings are also available for 3 or more delegates for any duration. Please consult with our Administration for such In-House training bookings.


Course Outline

  • Partnering strategically ‘with’ your leader
    • Understanding the strategic role of today’s executive assistant
    • Working ‘with’ versus working ‘for’ your leader
    • Achieving higher engagement and involvement in your leader’s scope of work
    • Self-empowerment: creating your own mission statement
    • Increasing your share in decision making
    • Developing forward thinking: being a proactive thinker
  • The power of Emotional Intelligence (EI)
    • Understanding the four dimensions of EI:
      • Awareness of own role
      • Management of own responsibilities
      • Awareness of office politics and environment
      • Management of stakeholders
    • Recognizing how stress and feelings affect performance
    • Applying EI in building relations and dealing with difficult situations
  • Presenting your ideas with passion and credibility
    • Planning for a convincing presentation
    • Developing and organizing objectives and content
    • Delivering the presentation and fielding questions
    • Using visual aids to support the presentation
  • Building and maintaining systems
    • Definition of ‘system’
    • The why and how of systems
    • Filing systems: controlling documents, e-filing and cloud storage
    • Time management systems: planning, organizing and controlling
    • Idea generating systems: spotting and implementing improvements
    • Self-management systems: setting your own targets and exceeding them
    • Using discipline to maintain and ensure system continuity
  • Negotiating with suppliers (internal and external)
    • Principles of successful negotiations with internal and external suppliers
    • Negotiation planning
    • Negotiations tactics
    • Aiming at win-win outcomes
    • Negotiating for the long term
  • Protocol and business etiquette
    • Principles of business etiquette
    • Phone, e-mail and meeting etiquette
    • Understanding values, beliefs and perceptions
    • Dealing with different personalities and cultures
    • Creating a personal brand within the organization

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