Communication and Relationship Management Skills

Why Attend

Superior communication skills and relationship management are integral parts of any successful company or institution. Such foundational competencies are critical for healthy and prosperous organizations. In this training course, we look at both ingredients from a practical approach to building long-term, influential networks. From organizing, analyzing and communicating one’s thoughts to building successful and purposeful relationships, this course offers a solid foundation to engage with others the right way. Participants will get the opportunity to discover many associated talents, and practice them before they head back to their workplace. They will also learn how great relationship builders enhance the flow of information within an organization, win people’s support, and attain desired goals and results.

Course Methodology

This course relies on active participation as a core activity relying on different business scenarios and case studies to impart critical knowledge and skills about successful communication and relationship management. The course also uses a mix of interactive techniques, such as brief presentations by the participants, different role-plays, practical team and individual exercises, and self-evaluations.

Course Objectives

By the end of the course, participants will be able to:

  • Understand the role of trust in building successful relationships
  • Identify, analyze and engage stakeholders – the power/interest matrix
  • Recognize the role of context when communicating and building relations with others
  • Identify and pursue relationship opportunities that bring value and achieve results
  • Develop, manage and nurture relationships – moving from transactional to transformational
  • Expand and broaden the network of influence and success

Target Audience

Leaders, managers, supervisors and all those keen on improving their networking and influencing skills. This course is essential for those who appreciate working with people rather than on people and see the great benefits that result from building powerful trusting relationships.

Target Competencies

  • Building trust-based relationships
  • Influencing others
  • Listening
  • Interpersonal communication
  • Creative thinking and problem solving
  • Presenting ideas
  • Building convincing business cases
  • Thinking win / win
  • Influencing others
  • Seeking input and different perspectives

Location:

South Africa

Training Dates:


Training Schedule
Duration
1 Week
2 Weeks
3 Weeks
Month
Option A
Option B
Option A
Option B
Option A
January
13 - 17 Jan
27 Jan - 31 Jan
6 - 17 Jan
20 Jan- 31 Jan
13 Jan - 31 Jan
February
10 - 14 Feb
24 Feb - 29 Feb
3 - 14 Feb
17 Feb - 29 Feb
10 Feb - 29 Feb
March
10 - 14 Mar
23 - 27 Mar
2 - 13 Mar
16 - 27 Mar
9 - 27 Mar
April
6 - 10 Apr
20 - 24 Apr
30 Mar - 10 Apr
13 - 24 Apr
6 - 24 Apr
May
6 - 10 May
27 -31 May
29 Apr - 10 May
20 - 31 May
13 - 31 May
June
8 - 12 Jun
22 - 26 Jun
1 -12 Jun
15 - 26 Jun
8 - 26 Jun
July
6 - 10 Jul
20 - 24 Jul
29 Jun - 10 Jul
13 - 24 Jul
6 - 24 Jul
August
10 - 14 Aug
24 - 28 Aug
3 - 14 Aug
17 - 28 Aug
10 - 28 Aug
September
7 - 11 Sep
21 - 25 Sep
31Aug - 10 Sep
14 - 25 Sep
7 - 25 Sep
October
5 - 9 Oct
19 - 23 Oct
28 Sep - 9 Oct
12 - 23 Oct
5 - 23 Oct
November
9 - 13 Nov
23 - 27 Nov
02 - 13 Nov
16 - 27 Nov
9 - 27 Nov
December
7 - 11 Dec
14 - 18 Dec
30 Nov - 11 Dec
07 - 18 Dec
30 Nov - 18 Dec


Course Duration:

Unit Standard:

NQF Level:

Number of Credits:


Course Fees


Note: Please fill in the online application form on the left or bottom if this page to receive a quotation with detailed pricing from AATICD.

How to Apply:

To Apply Simply Fill in the Online Enquiries / Applications form on the Right Sidebar or Bottom of this website https://www.aaticd.co.za

NB:

When filling the online application form; please take note of your desired Training Month, Duration in Weeks and Training Session. This will give us the exact dates you will be attending your classes.

Also note that Tuition Fees must be paid upfront on or before training start date. This is to ensure that all resources are made availabe for you before you start. You will not be allowed into training if fees are not paid and verified.

Also note that Tuition Fees Cancellations must be made 14 business working days before the starting date of training. This will allow us to do a 50% refund of the total amount paid. If cancellations are made thereafter note that no refund will be made to delegates.

Tuition Fees include teas and lunch as well as either a laptop or tablet which a delegate will take home free of charge.

Tuition Fee DOES NOT include Accommodation, Dinners and other Extra Curricular Activities or Incidentals. Delegates are expected to fund this on their own. AATICD will not be held accountable for any incidents to delegates.

In-House Trainings are also available for 3 or more delegates for any duration. Please consult with our Administration for such In-House training bookings.


Course Outline

  • Relationships and the trust factor
    • Introduction to human relations
      • The good, the bad and the ugly
    • The need for relationships and networks
      • Thinking beyond oneself
      • The challenges of modern-day habits
    • Why trust matter?
      • Positive relationships versus forced relationships
      • The Johari Window
    • What influences relationships and networks?
  • Relationships and Communication
    • The three elements of communication
    • The importance of preparing and organizing one’s thoughts and ideas
    • Why assertiveness matter – the pros and cons
    • The Bottari Box
    • Building rapport in the workplace
    • The likeability factor
  • Relating to the hearts and minds
    • Knowing your stakeholders
    • Managing your stakeholder’s expectations
    • ‘Selling’ your ideas
    • Creating a persuasive message that evokes the right emotions
    • Reframing your message to accommodate your stakeholders’ needs, wants and style
    • Communicating with difficult people
    • Communicating difficult topics
  • Building and influencing relationships
    • Power and influencing
    • Dale Carnegie and self-awareness
    • What’s in it for Us (WIIFU) versus What’s in it for Me (WIIFM)
      • Identifying opportunities to build strong and healthy working relationships
    • The role of context in building a successful relationship
    • Seeking feedback and different perspectives
    • Investing in a relationship
      • Moving from the transactional to the transformational
      • Tips for developing positive relationships
    • Working through difficult relationships
      • Divesting from a relationship
  • Successful networking
    • Reasons for building your network
    • The benefits of building your network
    • Things to remember with networking
    • Simple tips to remember when building your networking
    • Effective business and professional networking
    • Broadening your network
  • Personal Action Plan