Why Attend
Despite the various advancements in human psychology and assessment of talent and competence, such as psychometrics and multi-rater evaluation, interviews remain the preferred method for ‘getting to know’ a candidate. Having said that, most interviews fail to achieve their intended level of reliability due to poor pre-interview preparation, improper questioning or the infamous reliance on first impressions and gut feelings. This course is designed to mitigate all the common mistakes untrained interviewers commit when meeting with job candidates. The workshop aims at highlighting why interviews have a high impact on hiring decisions and the steps that can be put in place to increase their reliability while ensuring legally defensible levels of fairness and consistency.
Course Methodology
The course is workshop-based. A small percentage of the time is used to debunk some of the common myths related to interviewing and the rest is dedicated to activities and exercises aimed at ‘test-driving’ the skill of competency-based interviewing. The workshop relies on the use of role-plays and scenario interviews to ensure the translation of knowledge to skill is at maximum levels.
Course Objectives
By the end of the course, participants will be able to:
- Define the importance of interviewing as a method of selection, brainstorm common mistakes untrained interviewers commit and define ways to overcome them
- List main types of selection interviews and when and how to use each
- Design a competency-based interview guide using competencies and values and use it to collect ‘code-able’ data from interviewees
- Conduct a probing interview designed to uncover behavioral characteristics of applicants
- Use data collected from interviews to complete a gap analysis and decide on the most suitable candidate
Target Audience
This course is targeted at anyone involved in assessing candidates prior to hiring. It is of particular benefit to line managers involved in interviewing candidates for vacancies in their respective functions. The course is ideal for professionals in human resources, especially those working within the functions of recruitment, selection and workforce planning.
Target Competencies
- Recruitment
- Short-listing
- Interviewing
- Questioning and probing
- Note-taking
- Report writing
- Decision making
Location:
South AfricaTraining Dates:
Each course starts every Monday of each week. Please book your training on a date that is a Monday.Course Duration:
Unit Standard:
NQF Level:
Number of Credits:
Course Fees
Note: Please fill in the online application form on the left or bottom if this page to receive a quotation with detailed pricing from AATICD.How to Apply:
To Apply Simply Fill in the Online Enquiries / Applications form on the Right Sidebar or Bottom of this website https://www.aaticd.co.zaNB: Terms and Conditions for Payment and Refunds
1.1. Full payment for the training workshop must be made at least 5 days before the scheduled workshop date.
1.2. Payment can be made via bank transfer, credit card, or any other agreed-upon method.
1.3. A confirmation of payment will be issued upon receipt of funds.
1.4. Any form of Payment means that trainee / delegate / client receiving the training accepts the training and agrees to these terms and conditions.
2. Cancellation and Refund Policy
2.1. Cancellations made 30 days or more before the workshop date will be eligible for a full refund, minus any administrative fees.
2.2. Cancellations made 15 to 29 days before the workshop date will be eligible for a 50% refund of the total payment.
2.3. Cancellations made less than 14 days before the workshop date will not be eligible for a refund.
2.4. Participants who fail to attend the workshop without prior notice will not be eligible for a refund.
3. Rescheduling
3.1. If a participant wishes to reschedule, a request must be submitted at least 14 days in advance, subject to availability.
3.2. A rescheduling fee may apply.
4. Workshop Cancellation by the Organizer
4.1. AATICD reserves the right to cancel or reschedule the workshop due to unforeseen circumstances, including but not limited to low enrolment, trainer unavailability, or force majeure events.
4.2. In the event of cancellation by AATICD, participants will be offered a full refund or the option to attend a rescheduled session.
4.3. AATICD is not responsible for any additional costs incurred by participants, such as travel or accommodation expenses.
5. Refund Processing
5.1. Approved refunds will be processed within 7 business days from the date of cancellation approval.
5.2. Refunds will be issued using the original payment method unless otherwise agreed.
6. Contact Information
For any questions regarding payments and refunds, please contact us at:
Email: apply@aaticd.co.za
Phone: +27 73 016 5042
By registering for the workshop, participants agree to abide by these terms and conditions.
In-House Trainings are also available for 3 or more delegates for any duration. Please consult with our Administration for such In-House training bookings.
Course Outline
- The interview as a method of selection
- Prevalence of the interview as a selection method
- Reliability and validity of interviews
- Reliability of CVs, resumés and biodatas
- Why interviews remain the most reliable
- Problems with typical interviews: before, during and after
- Overcoming problems with interviews
- Types of selection interviews
- Screening and biographical interviews
- Biographical interviews
- Stress interviews and why they are unethical
- Panel interviews
- Rules for conducting a panel interview
- Competency-Based Interviews (CBI)
- Pre-interview steps
- Preparing a CBI guide
- Using competencies and values for building the guide
- Standardizing questions
- Organizing venue and material
- The need for consistency and ethical implications
- Structure of a CBI
- Introduction techniques
- Opening statements
- Conducting the interview/questions
- Open and closed questions
- Hypothetical questions: when and how
- Leading questions and how they should be used
- STAR funneling technique
- FACT funneling technique
- Disallowed questions
- Closing the interview
- Post interview steps
- Classifying and evaluating captured data
- Linking data with competency guide
- The legal and ethical aspects of translating data to reports
- Producing interview reports
- Selection decision
- Using decision matrixes (in the absence of a competency framework)
- Using gap analyses
- Compensatory and non-compensatory methods