Conflict Resolution Skills for the Workplace

This Conflict Resolution Training course is designed to equip learners with the knowledge and practical tools needed to recognize, manage, and resolve conflicts in the workplace. Through interactive discussions, case studies, and simulations, participants will gain an understanding of different conflict styles, communication strategies, and collaborative problem-solving approaches. The training aims to foster a positive and productive work environment through effective conflict management.

Target Audience:

• Supervisors and Team Leaders

• HR Practitioners

• Managers and Department Heads

• Employees working in team environments

• Anyone who deals with interpersonal challenges in the workplace

Targeted Competencies:

By the end of this course, learners will be able to:

• Identify the root causes and types of workplace conflict

• Apply appropriate conflict resolution strategies based on the situation

• Communicate assertively and actively listen during disagreements

• Mediate and facilitate resolution between conflicting parties

• Foster collaborative and inclusive working relationships

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Location:

South Africa

Training Dates:

Each course starts every Monday of each week. Please book your training on a date that is a Monday.

Course Duration: 2 Days

Unit Standard: 110005

NQF Level: 4

Number of Credits: 3

Course Fees

Note: Please fill in the online application form on the left or bottom if this page to receive a quotation with detailed pricing from AATICD.

How to Apply:

To Apply Simply Fill in the Online Enquiries / Applications form on the Right Sidebar or Bottom of this website https://www.aaticd.co.za

NB: Terms and Conditions for Payment and Refunds

1.1. Full payment for the training workshop must be made at least 5 days before the scheduled workshop date.

1.2. Payment can be made via bank transfer, credit card, or any other agreed-upon method.

1.3. A confirmation of payment will be issued upon receipt of funds.

1.4. Any form of Payment means that trainee / delegate / client receiving the training accepts the training and agrees to these terms and conditions.

2. Cancellation and Refund Policy

2.1. Cancellations made 30 days or more before the workshop date will be eligible for a full refund, minus any administrative fees.

2.2. Cancellations made 15 to 29 days before the workshop date will be eligible for a 50% refund of the total payment.

2.3. Cancellations made less than 14 days before the workshop date will not be eligible for a refund.

2.4. Participants who fail to attend the workshop without prior notice will not be eligible for a refund.

3. Rescheduling

3.1. If a participant wishes to reschedule, a request must be submitted at least 14 days in advance, subject to availability.

3.2. A rescheduling fee may apply.

4. Workshop Cancellation by the Organizer

4.1. AATICD reserves the right to cancel or reschedule the workshop due to unforeseen circumstances, including but not limited to low enrolment, trainer unavailability, or force majeure events.

4.2. In the event of cancellation by AATICD, participants will be offered a full refund or the option to attend a rescheduled session.

4.3. AATICD is not responsible for any additional costs incurred by participants, such as travel or accommodation expenses.

5. Refund Processing

5.1. Approved refunds will be processed within 7 business days from the date of cancellation approval.

5.2. Refunds will be issued using the original payment method unless otherwise agreed.

6. Contact Information

For any questions regarding payments and refunds, please contact us at:

Email: apply@aaticd.co.za

Phone: +27 73 016 5042

By registering for the workshop, participants agree to abide by these terms and conditions.

In-House Trainings are also available for 3 or more delegates for any duration. Please consult with our Administration for such In-House training bookings.

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Course Outline

• Introduction to Conflict

  • Defining conflict

  • Sources and types of workplace conflict

  • The cost of unresolved conflict

• Understanding Conflict Styles

  • The Thomas-Kilmann Conflict Mode Instrument (TKI)

  • Personal conflict styles: strengths and weaknesses

• Communication in Conflict

  • Active listening and assertiveness

  • Non-verbal cues and emotional intelligence

  • The role of empathy and respect

• Conflict Resolution Strategies

  • The conflict resolution process

  • Steps to mediate a dispute

  • Tools for resolving team conflict

• Preventing Conflict Escalation

  • Early intervention techniques

  • Building a culture of trust and collaboration

  • Managing difficult conversations

• Practical Role Plays and Case Studies

  • Applying learned skills to simulated conflict scenarios

  • Peer feedback and reflection