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Crisis/Hostage Negotiation Course

Programmes Manager

Crisis/Hostage Negotiation Course is a practical introductory course of instruction for newly assigned negotiators or negotiators having a five-years or more lapse in crisis negotiation training.

The course meets or exceeds most training requirements for crisis/hostage negotiator certification and is trained in accordance with guidelines established internationerly.

The Crisis/Hostage Negotiation Course is designed to prepare law enforcement and corrections personnel to mitigate threats involving hostage-takers, barricaded subjects, suicidal subjects, and others presenting behaviors associated with suicide-by-cop or mental illness.

Delegates will learn the importance of working as a team and the roles of each team member.

Delegates will learn the fundamental requirements of a unified law enforcement response to a crisis incident, including pre-incident planning, the roles of dispatchers and first responders, containment, security, and risk management.
Effective communication as a core competency will address the Behavioral Influence Stairway Model, Active Listening Skills (ALS), and the role of rapport and influence as it relates to crisis negotiation.
At the heart of a well-managed incident is well-managed information and intelligence.
Delegates will learn how to gather, manage and apply crisis intelligence and information as well as maintain legally sufficient incident documents.
Theory and strategy as it relates to crisis negotiation will be explained in depth, including effective negotiator introductions, intervention techniques, bargaining, demands and deadlines, managing the non-responsive subject, using third-party intermediaries and managing an effective resolution.

Many crisis incidents involve suicidal ideations and intent. Delegates will learn how to recognize suicidal indicators, assess the immediacy of suicidal intent and apply suicide intervention techniques.

Persons involved in an emotional or psychological crisis often present law enforcement with some of the most difficult incidents to resolve. Delegates will gain a fundamental understanding of emotional and psychological issues as well as specific communication techniques.
Delegates will participate as a team in welldeveloped practical exercises that reinforce concepts presented during lecture.

After each practical exercise, Delegates will participate in a facilitator-led operational debriefing.

Target Audience:

This course is designed for individuals involved in managing high-stress, volatile, and potentially violent situations, particularly:

Target Competencies:

Upon completion, participants will develop or enhance the following competencies:

  1. Active Listening & Communication Skills

    • Applying the Behavioral Influence Stairway Model (BISM)

    • Using empathy and rapport-building techniques

  2. Negotiation Tactics and Strategy

    • Structuring negotiations using established frameworks (e.g. “contain and negotiate”)

    • Understanding the dynamics of power, influence, and control in a crisis

  3. Psychological Assessment and Profiling

    • Identifying mental health disorders, emotional states, and behavioral cues

    • Understanding motivations of hostage-takers

  4. Crisis Management and Risk Assessment

    • Prioritizing safety and minimizing harm

    • Making time-sensitive decisions under pressure

  5. Teamwork and Role Allocation in Negotiation Units

    • Operating as a primary negotiator, coach, intelligence gatherer, or recorder

    • Coordinating with tactical teams and command centers

  6. Cultural Competency and Ethical Conduct

    • Engaging in negotiations with sensitivity to cultural, social, and legal contexts

Learner Outcomes:

By the end of the course, participants will be able to:

 

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