This two-day training program is designed to help professionals effectively handle criticism and feedback in the workplace. Criticism, when managed well, can be a powerful tool for personal and professional growth. This course will provide participants with in-depth strategies to respond to criticism constructively, maintain confidence, and use feedback as a catalyst for improvement. Participants will learn how to differentiate between constructive and destructive criticism, manage emotional responses, and turn challenging situations into opportunities for growth.
Who Should Attend:
- Managers and Team Leaders
- HR Professionals
- Employees in feedback-intensive roles
- Professionals seeking to improve resilience and emotional intelligence
- Anyone interested in personal and professional development
Location:
South AfricaTraining Dates:
Each course starts every Monday of each week. Please book your training on a date that is a Monday.Course Duration: 2 Days
Unit Standard: 114226
NQF Level: 5
Number of Credits: 8
Course Fees
Note: Please fill in the online application form on the left or bottom if this page to receive a quotation with detailed pricing from AATICD.How to Apply:
To Apply Simply Fill in the Online Enquiries / Applications form on the Right Sidebar or Bottom of this website https://www.aaticd.co.zaNB: Terms and Conditions for Payment and Refunds
1.1. Full payment for the training workshop must be made at least 5 days before the scheduled workshop date.
1.2. Payment can be made via bank transfer, credit card, or any other agreed-upon method.
1.3. A confirmation of payment will be issued upon receipt of funds.
1.4. Any form of Payment means that trainee / delegate / client receiving the training accepts the training and agrees to these terms and conditions.
2. Cancellation and Refund Policy
2.1. Cancellations made 30 days or more before the workshop date will be eligible for a full refund, minus any administrative fees.
2.2. Cancellations made 15 to 29 days before the workshop date will be eligible for a 50% refund of the total payment.
2.3. Cancellations made less than 14 days before the workshop date will not be eligible for a refund.
2.4. Participants who fail to attend the workshop without prior notice will not be eligible for a refund.
3. Rescheduling
3.1. If a participant wishes to reschedule, a request must be submitted at least 14 days in advance, subject to availability.
3.2. A rescheduling fee may apply.
4. Workshop Cancellation by the Organizer
4.1. AATICD reserves the right to cancel or reschedule the workshop due to unforeseen circumstances, including but not limited to low enrolment, trainer unavailability, or force majeure events.
4.2. In the event of cancellation by AATICD, participants will be offered a full refund or the option to attend a rescheduled session.
4.3. AATICD is not responsible for any additional costs incurred by participants, such as travel or accommodation expenses.
5. Refund Processing
5.1. Approved refunds will be processed within 7 business days from the date of cancellation approval.
5.2. Refunds will be issued using the original payment method unless otherwise agreed.
6. Contact Information
For any questions regarding payments and refunds, please contact us at:
Email: apply@aaticd.co.za
Phone: +27 73 016 5042
By registering for the workshop, participants agree to abide by these terms and conditions.
In-House Trainings are also available for 3 or more delegates for any duration. Please consult with our Administration for such In-House training bookings.
Course Outline
Day 1: Foundations of Dealing with Criticism
1. Understanding Criticism
- Definition and Types of Criticism: Constructive vs. Destructive
- The Role of Criticism in Personal and Professional Growth
- Common Reactions to Criticism and Their Impact
- Recognizing the Intent Behind Criticism
2. Managing Emotional Responses
- Techniques for Staying Calm and Composed
- Handling Immediate Emotional Reactions
- Building Emotional Resilience
- Practicing Mindfulness and Self-Awareness in Response to Criticism
3. Responding to Constructive Criticism
- Active Listening and Seeking Clarification
- Asking Questions to Understand the Feedback
- Developing a Positive Attitude Toward Feedback
- Strategies for Implementing Constructive Criticism
4. Dealing with Destructive Criticism
- Identifying Unfair or Unhelpful Criticism
- Setting Boundaries and Protecting Self-Esteem
- Strategies for Defusing Negative Criticism
- Reframing Negative Feedback for Personal Growth
Day 1 Wrap-Up
- Group Discussion: Sharing Experiences with Criticism
- Reflection Exercise: Identifying Personal Areas for Improvement
Day 2: Advanced Strategies and Practical Application
5. Turning Criticism into Action
- Developing an Action Plan Based on Feedback
- Setting Goals for Improvement
- Monitoring Progress and Celebrating Success
- Using Criticism as a Motivational Tool
6. Giving and Receiving Feedback
- Best Practices for Providing Constructive Criticism to Others
- Creating a Feedback-Friendly Work Environment
- The Role of Peer Feedback and 360-Degree Feedback
- Encouraging Open and Honest Communication in the Workplace
7. Conflict Resolution and Criticism
- Addressing Criticism in Conflict Situations
- Techniques for De-escalating Tense Conversations
- Building Collaborative Solutions from Criticism
- Role-Playing Conflict Scenarios Involving Criticism
8. Case Studies and Role-Playing
- Analyzing Real-Life Scenarios of Handling Criticism
- Practicing Constructive Responses in Simulated Situations
- Group Discussions and Peer Feedback
- Developing Personalized Strategies for Future Criticism
Day 2 Wrap-Up and Q&A
- Course Summary and Key Takeaways
- Open Discussion and Q&A
- Certificate of Completion Distribution