This two-day training program is designed to help professionals effectively handle criticism and feedback in the workplace. Criticism, when managed well, can be a powerful tool for personal and professional growth. This course will provide participants with in-depth strategies to respond to criticism constructively, maintain confidence, and use feedback as a catalyst for improvement. Participants will learn how to differentiate between constructive and destructive criticism, manage emotional responses, and turn challenging situations into opportunities for growth.
Who Should Attend:
- Managers and Team Leaders
- HR Professionals
- Employees in feedback-intensive roles
- Professionals seeking to improve resilience and emotional intelligence
- Anyone interested in personal and professional development
Location:
South AfricaTraining Dates:
Each course starts every Monday of each week. Please book your training on a date that is a Monday.Course Duration: 2 Days
Unit Standard: 114226
NQF Level: 5
Number of Credits: 8
Course Fees
Note: Please fill in the online application form on the left or bottom if this page to receive a quotation with detailed pricing from AATICD.How to Apply:
To Apply Simply Fill in the Online Enquiries / Applications form on the Right Sidebar or Bottom of this website https://www.aaticd.co.zaNB:
When filling the online application form; please take note of your desired Training Month, Duration in Weeks and Training Session. This will give us the exact dates you will be attending your classes.Also note that Tuition Fees must be paid upfront on or before training start date. This is to ensure that all resources are made availabe for you before you start. You will not be allowed into training if fees are not paid and verified.
Also note that Tuition Fees Cancellations must be made 14 business working days before the starting date of training. This will allow us to do a 50% refund of the total amount paid. If cancellations are made thereafter note that no refund will be made to delegates.
Tuition Fees include teas and lunch as well as either a laptop or tablet which a delegate will take home free of charge.
Tuition Fee DOES NOT include Accommodation, Dinners and other Extra Curricular Activities or Incidentals. Delegates are expected to fund this on their own. AATICD will not be held accountable for any incidents to delegates.
In-House Trainings are also available for 3 or more delegates for any duration. Please consult with our Administration for such In-House training bookings.
Course Outline
Day 1: Foundations of Dealing with Criticism
1. Understanding Criticism
- Definition and Types of Criticism: Constructive vs. Destructive
- The Role of Criticism in Personal and Professional Growth
- Common Reactions to Criticism and Their Impact
- Recognizing the Intent Behind Criticism
2. Managing Emotional Responses
- Techniques for Staying Calm and Composed
- Handling Immediate Emotional Reactions
- Building Emotional Resilience
- Practicing Mindfulness and Self-Awareness in Response to Criticism
3. Responding to Constructive Criticism
- Active Listening and Seeking Clarification
- Asking Questions to Understand the Feedback
- Developing a Positive Attitude Toward Feedback
- Strategies for Implementing Constructive Criticism
4. Dealing with Destructive Criticism
- Identifying Unfair or Unhelpful Criticism
- Setting Boundaries and Protecting Self-Esteem
- Strategies for Defusing Negative Criticism
- Reframing Negative Feedback for Personal Growth
Day 1 Wrap-Up
- Group Discussion: Sharing Experiences with Criticism
- Reflection Exercise: Identifying Personal Areas for Improvement
Day 2: Advanced Strategies and Practical Application
5. Turning Criticism into Action
- Developing an Action Plan Based on Feedback
- Setting Goals for Improvement
- Monitoring Progress and Celebrating Success
- Using Criticism as a Motivational Tool
6. Giving and Receiving Feedback
- Best Practices for Providing Constructive Criticism to Others
- Creating a Feedback-Friendly Work Environment
- The Role of Peer Feedback and 360-Degree Feedback
- Encouraging Open and Honest Communication in the Workplace
7. Conflict Resolution and Criticism
- Addressing Criticism in Conflict Situations
- Techniques for De-escalating Tense Conversations
- Building Collaborative Solutions from Criticism
- Role-Playing Conflict Scenarios Involving Criticism
8. Case Studies and Role-Playing
- Analyzing Real-Life Scenarios of Handling Criticism
- Practicing Constructive Responses in Simulated Situations
- Group Discussions and Peer Feedback
- Developing Personalized Strategies for Future Criticism
Day 2 Wrap-Up and Q&A
- Course Summary and Key Takeaways
- Open Discussion and Q&A
- Certificate of Completion Distribution
