Developing Purchasing Policies, Processes and SLAs

Why Attend

Purchasing policies, processes and Service Level Agreements (SLAs) guide the activities of purchasing professionals and their business partners, and provide a functional and moral compass. To ensure effectiveness, these documents must be aligned to the strategic intent and the broader environment of the organization. They must also be written using an appropriate language level and style. In this course, we will demonstrate how to develop such policies, process flowcharts and SLAs in a simple, specific and appropriate style that meets the requirements of a modern organization. We will also illustrate how performance against processes and SLAs can be measured and analyzed for continuous improvement.

Course Methodology

This course uses a highly interactive workshop setting involving activities to plan and draft policies. We will also be designing, mapping and evaluating processes as well as drafting SLAs.

Course Objectives

By the end of the course, participants will be able to:

  • Outline the strategic role of purchasing in the organization
  • Practice the latest business writing techniques suited for the development of policies, processes, procedures and SLAs
  • Formulate policies to effectively govern the organization’s purchasing activities
  • Design cross functional processes and procedures that optimize effort, cost, time, output and controls
  • Develop SLAs that set smart rules of engagement between the purchasing department and the rest of the organization

Target Audience

Purchasing and supply chain management professionals at all levels of the organization, as well as other company personnel involved in the purchasing process.

Target Competencies

  • Procurement management
  • Policy development
  • Processes design
  • Process evaluation
  • SLA development
  • Business writing

Location:

South Africa

Training Dates:


Training Schedule
Duration
1 Week
2 Weeks
3 Weeks
Month
Option A
Option B
Option A
Option B
Option A
January
13 - 17 Jan
27 Jan - 31 Jan
6 - 17 Jan
20 Jan- 31 Jan
13 Jan - 31 Jan
February
10 - 14 Feb
24 Feb - 29 Feb
3 - 14 Feb
17 Feb - 29 Feb
10 Feb - 29 Feb
March
10 - 14 Mar
23 - 27 Mar
2 - 13 Mar
16 - 27 Mar
9 - 27 Mar
April
6 - 10 Apr
20 - 24 Apr
30 Mar - 10 Apr
13 - 24 Apr
6 - 24 Apr
May
6 - 10 May
27 -31 May
29 Apr - 10 May
20 - 31 May
13 - 31 May
June
8 - 12 Jun
22 - 26 Jun
1 -12 Jun
15 - 26 Jun
8 - 26 Jun
July
6 - 10 Jul
20 - 24 Jul
29 Jun - 10 Jul
13 - 24 Jul
6 - 24 Jul
August
10 - 14 Aug
24 - 28 Aug
3 - 14 Aug
17 - 28 Aug
10 - 28 Aug
September
7 - 11 Sep
21 - 25 Sep
31Aug - 10 Sep
14 - 25 Sep
7 - 25 Sep
October
5 - 9 Oct
19 - 23 Oct
28 Sep - 9 Oct
12 - 23 Oct
5 - 23 Oct
November
9 - 13 Nov
23 - 27 Nov
02 - 13 Nov
16 - 27 Nov
9 - 27 Nov
December
7 - 11 Dec
14 - 18 Dec
30 Nov - 11 Dec
07 - 18 Dec
30 Nov - 18 Dec


Course Duration:

Unit Standard:

NQF Level:

Number of Credits:


Course Fees


Note: Please fill in the online application form on the left or bottom if this page to receive a quotation with detailed pricing from AATICD.

How to Apply:

To Apply Simply Fill in the Online Enquiries / Applications form on the Right Sidebar or Bottom of this website https://www.aaticd.co.za

NB:

When filling the online application form; please take note of your desired Training Month, Duration in Weeks and Training Session. This will give us the exact dates you will be attending your classes.

Also note that Tuition Fees must be paid upfront on or before training start date. This is to ensure that all resources are made availabe for you before you start. You will not be allowed into training if fees are not paid and verified.

Also note that Tuition Fees Cancellations must be made 14 business working days before the starting date of training. This will allow us to do a 50% refund of the total amount paid. If cancellations are made thereafter note that no refund will be made to delegates.

Tuition Fees include teas and lunch as well as either a laptop or tablet which a delegate will take home free of charge.

Tuition Fee DOES NOT include Accommodation, Dinners and other Extra Curricular Activities or Incidentals. Delegates are expected to fund this on their own. AATICD will not be held accountable for any incidents to delegates.

In-House Trainings are also available for 3 or more delegates for any duration. Please consult with our Administration for such In-House training bookings.


Course Outline

  • The strategic role of purchasing
    • Purchasing terms and definitions
    • Evolution of purchasing into a strategic function
    • Purchasing relationships within the organization
    • Purchasing process
    • Ethical principles governing the purchasing function
  • Using an appropriate writing style
    • Writing in an impersonal style
    • Organizing paragraphs and sentences
    • Writing applications
      • Simple language
      • Specific language
      • Positive language
    • Using active verbs
    • Applying easy and effective grammatical rules
    • Gunning fog index for writing complexity
  • Writing purchasing policies
    • Purchasing policies: what are they and why do we need them?
    • Guidelines for writing purchasing policies
    • Purchasing policy scope
    • Policy contents and exclusions
    • Developing purchasing policies – practical application
  • Designing purchasing processes and procedures
    • Defining processes and procedures
    • Considerations in developing processes and procedures
    • Process development
      • Artistic processes
      • Scientific processes
    • Process hierarchy
      • Abstract processes
      • Strategic processes
      • Operational processes
    • Measuring and improving process performance
    • Rules governing the use of flowchart symbols
    • Mapping your processes using swim lane flowcharts
    • Writing detailed procedures to support process maps
  • Developing service level agreements
    • The role of SLAs
    • Understanding departmental inter-dependencies
    • Principles for developing SLAs that add real value
    • Typical SLA table of contents
    • Writing SLA practical applications
    • Service level management
      • Internal SLAs
      • External SLAs
    • Measuring the purchasing function performance against SLAs