Efficient Administration Skills

Why Attend

This course aims to help you raise your efficiency levels and develop competencies that will help you push up your career higher. You will understand the importance of being a team player and will give you insights of what, you as team member, can do to enhance team work. You will also understand that the rapid changes around us necessitate a change in attitude and a need to develop highly needed skills to succeed in the modern world of administration. You will develop verbal and written communication skills which will enable you to proactively and confidently contribute to the successful achievement of the organization’s goals. You will also be able to design action plans that will enable you to transfer the learning of this course to your work place. This course will also create opportunities for your personal development and for accepting challenges when they arise. Moreover, we will show you ways to manage your time, plan for results, professionally handle the telephone and enhance your memory.

Course Methodology

This course is structured using a combination of interactive activities, group and individual exercises, role plays and discussions. Participants will use tools to assess personal talents and areas of improvement and will devise improvement plans accordingly. They will come up with their own strategies to overcome real life scenarios and will be given the chance to challenge and defend findings.

Course Objectives

By the end of the course, participants will be able to:

Employ a proactive role in handling job responsibilities within a team environment
Demonstrate an understanding of the modern administrator’s highly needed abilities
Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency
Apply professional business writing techniques in writing e-mails
Handle telephone calls properly and professionally
Develop self management and deal with time wasters
Practice memory enhancement techniques with several reinforcement methods and exercises

Target Audience

Administrators, assistant administrators and secretaries. Also, those who aspire to become administrators will benefit from this course.

Target Competencies

Team work
Proactive thinking
Building bonds
Assertiveness

Writing e-mails
Adaptability
Prioritization

Location:

South Africa

Training Dates:

Each course starts every Monday of each week. Please book your training on a date that is a Monday.

Course Duration:

Unit Standard:

NQF Level:

Number of Credits:

Course Fees

Note: Please fill in the online application form on the left or bottom if this page to receive a quotation with detailed pricing from AATICD.

How to Apply:

To Apply Simply Fill in the Online Enquiries / Applications form on the Right Sidebar or Bottom of this website https://www.aaticd.co.za

NB: Terms and Conditions for Payment and Refunds

1.1. Full payment for the training workshop must be made at least 5 days before the scheduled workshop date.

1.2. Payment can be made via bank transfer, credit card, or any other agreed-upon method.

1.3. A confirmation of payment will be issued upon receipt of funds.

1.4. Any form of Payment means that trainee / delegate / client receiving the training accepts the training and agrees to these terms and conditions.

2. Cancellation and Refund Policy

2.1. Cancellations made 30 days or more before the workshop date will be eligible for a full refund, minus any administrative fees.

2.2. Cancellations made 15 to 29 days before the workshop date will be eligible for a 50% refund of the total payment.

2.3. Cancellations made less than 14 days before the workshop date will not be eligible for a refund.

2.4. Participants who fail to attend the workshop without prior notice will not be eligible for a refund.

3. Rescheduling

3.1. If a participant wishes to reschedule, a request must be submitted at least 14 days in advance, subject to availability.

3.2. A rescheduling fee may apply.

4. Workshop Cancellation by the Organizer

4.1. AATICD reserves the right to cancel or reschedule the workshop due to unforeseen circumstances, including but not limited to low enrolment, trainer unavailability, or force majeure events.

4.2. In the event of cancellation by AATICD, participants will be offered a full refund or the option to attend a rescheduled session.

4.3. AATICD is not responsible for any additional costs incurred by participants, such as travel or accommodation expenses.

5. Refund Processing

5.1. Approved refunds will be processed within 7 business days from the date of cancellation approval.

5.2. Refunds will be issued using the original payment method unless otherwise agreed.

6. Contact Information

For any questions regarding payments and refunds, please contact us at:

Email: apply@aaticd.co.za

Phone: +27 73 016 5042

By registering for the workshop, participants agree to abide by these terms and conditions.

In-House Trainings are also available for 3 or more delegates for any duration. Please consult with our Administration for such In-House training bookings.

Course Outline

The Administrator as part of the support team
- Understanding your role within your team
- Building an excellent professional image
- Strategies for an outstanding team player
- Understanding your team player style
- Having the right attitude to excel
The modern administrator’s highly needed abilities
- Building information expertise
- Seeing through obstacles and building on talents and strengths
- Maturity and political skills
- Adaptability to a changing office environment
- Gaining credibility
- Taking the initiative
Verbal communication
- Why we misunderstand other people
- Choosing the right communication medium
- Building excellent relations with your manager and colleagues
- Overcoming communication barriers
- Communicating with assertiveness and self-confidence
- Understanding cultural differences
- Strategies for greater visibility and influence
Effective written communication
- Ingredients of a professionally written document
- Key techniques for effective e-mails
- Dos and don’ts of business writing
- Email writing principles and etiquette
- Building rapport and writing with credibility

Telephone handling best practices
- Professional telephone behavior
- Key competencies for success
- The can-do service driven approach
- Handling difficult callers
Effective time planning
- Identifying and controlling your time wasters
- Setting your priorities and working standards
- Maximizing your efficiency
- Planning and organizing a productive work day
Memory reinforcement techniques
- Your memory as a business tool
- Why we forget
- Daily memory practice and training
- Techniques to increase concentration
- Remembering ‘by association’ and linking
- Using acronyms and the method of loci
- Strategies to remembering names