EFQM: Leaders for Excellence (L4E)

Why Attend

What is the definition of excellence? What are the fundamental concepts that organizations need to embody in order to become excellent? Are there criteria for excellence that an organization can use to assess itself? How to ensure continuous improvement across all aspects of the organization? The EFQM Model was developed to answer all of the above questions.

In this course, we will fully explain the EFQM Excellence Model and its 3 main components. Participants will be able to review, reflect on and practice each component in a group environment. Upon completion, participants will be able to assess their organizations’ level of excellence and determine areas for strategic improvement.

Course Methodology

This course uses a real-life case study supplied by EFQM for participants to practice the different topics. It also introduces the Business Excellence Matrix (BEM) Excel-based assessment tool.

Course Objectives

By the end of the course, participants will be able to:

  • Use self-assessment as an improvement tool
  • Develop a roadmap for their organization’s action plan
  • Prioritize improvement actions to ensure effective use of resources
  • Develop a plan to engage people within their organization to drive improvement efforts
  • Utilize tools and techniques to improve performance
  • Defend EFQM’s levels of excellence to determine own goals and aspirations
  • Recognize the cultural aspects of excellence to improve nontangible strengths

Target Audience

Professionals, leaders, supervisors and all those who are engaged in excellence, quality management implementation and improvement of organizational performance. Individuals who are leading or participating in the organizational effort to apply for distinguished national and international quality awards based on the EFQM Model will also find the course beneficial.

Target Competencies

  • Business management
  • Results orientation
  • Leadership skills
  • Continuous improvement
  • Strategy management
  • KPI management


South Africa

Training Dates:

Each course starts every Monday of each week. Please book your training on a date that is a Monday.

Course Duration:

Unit Standard:

NQF Level:

Number of Credits:

Course Fees

Note: Please fill in the online application form on the left or bottom if this page to receive a quotation with detailed pricing from AATICD.

How to Apply:

To Apply Simply Fill in the Online Enquiries / Applications form on the Right Sidebar or Bottom of this website https://www.aaticd.co.za


When filling the online application form; please take note of your desired Training Month, Duration in Weeks and Training Session. This will give us the exact dates you will be attending your classes.

Also note that Tuition Fees must be paid upfront on or before training start date. This is to ensure that all resources are made availabe for you before you start. You will not be allowed into training if fees are not paid and verified.

Also note that Tuition Fees Cancellations must be made 14 business working days before the starting date of training. This will allow us to do a 50% refund of the total amount paid. If cancellations are made thereafter note that no refund will be made to delegates.

Tuition Fees include teas and lunch as well as either a laptop or tablet which a delegate will take home free of charge.

Tuition Fee DOES NOT include Accommodation, Dinners and other Extra Curricular Activities or Incidentals. Delegates are expected to fund this on their own. AATICD will not be held accountable for any incidents to delegates.

In-House Trainings are also available for 3 or more delegates for any duration. Please consult with our Administration for such In-House training bookings.

Course Outline

  • The EFQM Excellence Model
    • Responding to drivers of change
    • The definition of excellence
    • The 8 Fundamental Concepts (FCs) of excellence
    • Using the 9 excellence model criteria: model dynamics
    • Applying the 5 enablers criteria
    • Applying the 4 results criteria
    • Integrating of FCs into the model
    • Mapping strategic themes using the model
  • Applying the ‘RADAR’ Logic for Continuous Improvement
    • Elements of ‘RADAR’: Results, Approach, Deployment, Assess and Refine
    • Using RADAR with enablers
    • Using RADAR with results
    • Identifying organizational strengths and areas for improvement
    • Preparing meaningful feedback to management
  • Excellence Achievement and Recognition
    • EFQM’s recognition schemes and levels of excellence
    • Characteristics of excellent and award-winning organizations
    • Progressing in the journey to excellence
    • Assess and refine attributes
  • Driving Organizational Improvement
    • The change spectrum
    • RADARizing improvements
    • Criteria for prioritizing organizational improvements
    • ‘SMART’ objectives
    • Implementing improvements using the ‘DMAIC’ methodology
    • Cause and effect diagrams
    • Understanding your sphere of influence
    • A four-step process to analyze problems
  • EFQM Model Management Documents
    • The format of the management document
    • Compiling the components of an EFQM management document
    • Using the enabler map to detail approaches
    • Completing a self-assessment using the business excellence matrix