Emotional Intelligence Workshop

Why Attend

The overall aim of this course is to provide participants with the competencies required to improve their Emotional Intelligence (EI). Participants in this interactive course will explore the importance of EI as well as its positive impact at the professional and social levels with an aim to increase the effectiveness of their relationships at work and in life. Participants will also learn how to utilize EI skills around the Mayer, Salovey, Caruso Emotional Intelligence Test (MSCEIT) model by helping them devise a Personal Development Plan (PDP) to improve in all the required EI competencies.

Course Methodology

This course relies on the use of psychometrics to help participants identify their emotional intelligence abilities. The course also features the use of interactive exercises and activities in order to allow participants to develop strategies that will help them improve their competencies in emotional intelligence.

Course Objectives

By the end of the course, participants will be able to:

  • Discover the impact of emotions on human behavior
  • Use the six principles of emotional intelligence in order to enhance relationships with others
  • Interpret EI scores and their implications in order to improve interactions with other people
  • Describe their EI strengths and weaknesses using the MSCEIT model
  • Devise a PDP aimed at developing and improving emotional intelligence
  • Apply EI skills in order to maximize personal influence at the professional and social levels

Target Audience

Managers, business professionals, and individuals who have decided to learn and develop their emotional intelligence competencies to enhance as well as manage their relationships at work and in life.

Target Competencies

  • Emotional self-assessment
  • Managing emotions
  • Emotional expression
  • Emotional understanding
  • Relationship building
  • Tact, transparency and emotional control
  • Impact, influence, and resilience


South Africa

Training Dates:

Each course starts every Monday of each week. Please book your training on a date that is a Monday.

Course Duration:

Unit Standard:

NQF Level:

Number of Credits:

Course Fees

Note: Please fill in the online application form on the left or bottom if this page to receive a quotation with detailed pricing from AATICD.

How to Apply:

To Apply Simply Fill in the Online Enquiries / Applications form on the Right Sidebar or Bottom of this website https://www.aaticd.co.za


When filling the online application form; please take note of your desired Training Month, Duration in Weeks and Training Session. This will give us the exact dates you will be attending your classes.

Also note that Tuition Fees must be paid upfront on or before training start date. This is to ensure that all resources are made availabe for you before you start. You will not be allowed into training if fees are not paid and verified.

Also note that Tuition Fees Cancellations must be made 14 business working days before the starting date of training. This will allow us to do a 50% refund of the total amount paid. If cancellations are made thereafter note that no refund will be made to delegates.

Tuition Fees include teas and lunch as well as either a laptop or tablet which a delegate will take home free of charge.

Tuition Fee DOES NOT include Accommodation, Dinners and other Extra Curricular Activities or Incidentals. Delegates are expected to fund this on their own. AATICD will not be held accountable for any incidents to delegates.

In-House Trainings are also available for 3 or more delegates for any duration. Please consult with our Administration for such In-House training bookings.

Course Outline

  • Emotions and reasoning at work: the six principles
    • Rule of reason or rule of emotion
    • Principle one: emotions are data
    • Principle two: emotions should not be ignored
    • Principle three: emotions should not be hidden
    • Principle four: decisions and emotions
    • Principle five: emotions follow logical patterns
    • Principle six: emotional universals and specifics
    • Case studies and applications
  • Emotional Intelligence: the ability model
    • The full cycle of the ability model and its implications
    • The Mayer Salovey Caruso Emotional Intelligence Test (MSCEIT)
      • Perceiving emotions
      • Using emotions
      • Understanding emotions
      • Managing emotions
    • Determining your EI score
    • Understanding and interpreting your EI score results
    • Providing feedback on EI score results
    • Implications of EI results at the professional and personal levels
    • Tips and recommendations
  • Understanding your emotional skills
    • Reading people: identifying emotions
    • The mood meter and its implications in understanding EI
    • Plutchik’s wheel of emotions
    • Getting in the mood: using emotions
    • Predicting the emotional future: understanding emotions
    • Doing it with feeling: managing emotions
    • Measuring emotional skills
  • Developing your emotional skills
    • Reading people correctly: improving your ability to identify emotions
    • Getting in the right mood: improving your ability to use emotions
    • Emotional storytelling
    • Predicting the emotional future accurately: improving your ability to understand emotions
    • Doing it with smart feelings: improving your ability to manage emotions
    • Managing anger at work
    • Managing anger in life
  • Applying your emotional skills
    • Managing yourself: applying your emotional intelligence skills
    • Managing others: applying emotional intelligence skills with others
    • Emotional role play
    • Building the emotionally intelligent person
    • Working around the emotional blueprint
    • Building the emotionally intelligent person with the emotional blueprint
    • Real-life examples and case studies