Employee Engagement: Strategy and Practices

Why Attend

Employee engagement is not just an HR issue, it is primarily a business challenge that modern organizations are increasingly facing. According to Gallup International, only 29% of employees are engaged in their work, 55% are not, and 16% are actively disengaged. The cost of employee disengagement is enormous, Gallup puts it at $470 billion per year for the US economy. As such, employee engagement and retention become a top priority for modern organizations that want to compete in the market, increase their market share and achieve higher returns on investment. In this course, you will learn what employee engagement is all about, design appropriate surveys to measure it, and most importantly craft and implement successful engagement initiatives that impact overall business performance.

Course Methodology

This course uses a mix of interactive techniques such as lectures, case analysis, discussions, group activities, sharing experiences as well as short films about organizations that have managed to boost their employee engagement rates.

Course Objectives

By the end of the course, participants will be able to:

  • Defend the value of employee engagement to an organization and explain it
  • Derive learning lessons from the ABC (Antecedents, Behaviors, Consequences) modelĀ  for engagement
  • Design, build and implement the requirements for an engagement culture
  • Evaluate and track the impact of engagement on business performance
  • Craft specific HR practices aimed at increasing employee engagement
  • Identify, develop and champion the required change initiatives
  • Build comprehensive employee engagement surveys and interpret their results

Target Audience

Managers who want to know the secrets of employee engagement, how it leads to improved productivity and customer service and how to encourage employees to go the extra mile. More specifically, the course is tailored to meet the needs of professional HR people as well as supervisors and managers whose primary responsibility is to engage and motivate their staff.

Target Competencies

  • Employee engagement
  • Survey design, administration, and interpretation
  • Rapport building
  • Interpersonal communication
  • Giving feedback
  • Relating and networking
  • Planning and organizing
  • Analytical thinking

Location:

South Africa

Training Dates:


Training Schedule
Duration
1 Week
2 Weeks
3 Weeks
Month
Option A
Option B
Option A
Option B
Option A
January
13 - 17 Jan
27 Jan - 31 Jan
6 - 17 Jan
20 Jan- 31 Jan
13 Jan - 31 Jan
February
10 - 14 Feb
24 Feb - 29 Feb
3 - 14 Feb
17 Feb - 29 Feb
10 Feb - 29 Feb
March
10 - 14 Mar
23 - 27 Mar
2 - 13 Mar
16 - 27 Mar
9 - 27 Mar
April
6 - 10 Apr
20 - 24 Apr
30 Mar - 10 Apr
13 - 24 Apr
6 - 24 Apr
May
6 - 10 May
27 -31 May
29 Apr - 10 May
20 - 31 May
13 - 31 May
June
8 - 12 Jun
22 - 26 Jun
1 -12 Jun
15 - 26 Jun
8 - 26 Jun
July
6 - 10 Jul
20 - 24 Jul
29 Jun - 10 Jul
13 - 24 Jul
6 - 24 Jul
August
10 - 14 Aug
24 - 28 Aug
3 - 14 Aug
17 - 28 Aug
10 - 28 Aug
September
7 - 11 Sep
21 - 25 Sep
31Aug - 10 Sep
14 - 25 Sep
7 - 25 Sep
October
5 - 9 Oct
19 - 23 Oct
28 Sep - 9 Oct
12 - 23 Oct
5 - 23 Oct
November
9 - 13 Nov
23 - 27 Nov
02 - 13 Nov
16 - 27 Nov
9 - 27 Nov
December
7 - 11 Dec
14 - 18 Dec
30 Nov - 11 Dec
07 - 18 Dec
30 Nov - 18 Dec


Course Duration:

Unit Standard:

NQF Level:

Number of Credits:


Course Fees


Note: Please fill in the online application form on the left or bottom if this page to receive a quotation with detailed pricing from AATICD.

How to Apply:

To Apply Simply Fill in the Online Enquiries / Applications form on the Right Sidebar or Bottom of this website https://www.aaticd.co.za

NB:

When filling the online application form; please take note of your desired Training Month, Duration in Weeks and Training Session. This will give us the exact dates you will be attending your classes.

Also note that Tuition Fees must be paid upfront on or before training start date. This is to ensure that all resources are made availabe for you before you start. You will not be allowed into training if fees are not paid and verified.

Also note that Tuition Fees Cancellations must be made 14 business working days before the starting date of training. This will allow us to do a 50% refund of the total amount paid. If cancellations are made thereafter note that no refund will be made to delegates.

Tuition Fees include teas and lunch as well as either a laptop or tablet which a delegate will take home free of charge.

Tuition Fee DOES NOT include Accommodation, Dinners and other Extra Curricular Activities or Incidentals. Delegates are expected to fund this on their own. AATICD will not be held accountable for any incidents to delegates.

In-House Trainings are also available for 3 or more delegates for any duration. Please consult with our Administration for such In-House training bookings.


Course Outline

  • The case for employee engagement
    • Today’s business reality
    • Managing times of changing people
    • What people want; employees versus employers want
    • Defining engagement
    • Satisfaction versus engagement
    • Gallup’s Q12 index of engagement
    • The engagement business case; the Return on Investment (ROI) of engagement
  • The Antecedents, Behaviors, Consequences (ABC) model of engagement
    • Why people do what they do
    • Carrots or sticks
    • The ABC model
      • Behavior modification
      • The ABC model for behavior modification
      • Antecedents at work
      • The top engagement antecedents – expectations
      • What makes consequences effective
      • Consequences that kill engagement
    • Positive and negative reinforcement
    • Organizational tools to communicate expectations
  • Engagement culture
    • Things that are important to employees
    • The drivers of engagement
    • The building blocks of an engagement culture
    • Spitzer’s eight desires of motivation and engagement
    • An employee engagement model
      • Two-way communication
      • Trust in leadership
      • Career development
      • Employees role in the success of a company
      • Shared decision making
      • Career discussion
      • Employee gatherings
    • The role of values in building a culture of engagement
  • The ROI of employee engagement
    • Employee retention funnel
    • Research data about engagement metrics
    • On-Boarding breakeven point
    • ROI of engagement calculations: A practical example
  • HR practices for engagement
    • The talent war and the cost of losing it
    • Building the employee brand; what an engaged employee looks like
    • Factors that improve employee engagement
    • Activities that organizations can follow to build engagement
    • Building high-performance teams: a powerful engagement tool
  • Employee engagement initiatives
    • The CEO: Chief Engagement Officer
    • Leadership that ignites passion
    • The VOICE framework
    • Managing employee engaging events
    • Checklist of employee engagement best practices
    • Employee engagement ideas from A to Z
  • Employee engagement surveys
    • Four surveys, not one
    • A suggested framework for designing an effective engagement survey
      • Fairness
      • Involvement
      • Wellbeing
      • Information
      • Degree of engagement