Interpersonal Communication Skills

Why Attend

Organizational success depends upon the ability of team members to communicate with each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives, be it on a personal or an organizational level. This training course will help you develop the skills you need to focus on your purpose, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening, receiving and giving effective feedback, dealing with different and diverse cultures, and managing conflicts in order to improve the quality of relationships and productivity.

Course Methodology

This course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition, case studies, round table discussions as well as role-plays will be used to make sure the contents of the course are clear and ready for implementation.

Course Objectives

By the end of the course, participants will be able to:

  • Apply the skills necessary┬áto communicate in an effective manner
  • Demonstrate┬átheir ability to communicate across cultures
  • Employ techniques for listening actively and empathically
  • Manage interpersonal conflict
  • Handle feedback and criticism constructively

Target Audience

Employees, supervisors, managers, and others seeking to improve their communication skills both on and off the job.

Target Competencies

  • Verbal and non-verbal communication
  • Influencing others
  • Assertiveness
  • Active listening
  • Building rapport
  • Networking and giving feedback
  • Conflict management


South Africa

Training Dates:

Each course starts every Monday of each week. Please book your training on a date that is a Monday.

Course Duration:

Unit Standard:

NQF Level:

Number of Credits:

Course Fees

Note: Please fill in the online application form on the left or bottom if this page to receive a quotation with detailed pricing from AATICD.

How to Apply:

To Apply Simply Fill in the Online Enquiries / Applications form on the Right Sidebar or Bottom of this website


When filling the online application form; please take note of your desired Training Month, Duration in Weeks and Training Session. This will give us the exact dates you will be attending your classes.

Also note that Tuition Fees must be paid upfront on or before training start date. This is to ensure that all resources are made availabe for you before you start. You will not be allowed into training if fees are not paid and verified.

Also note that Tuition Fees Cancellations must be made 14 business working days before the starting date of training. This will allow us to do a 50% refund of the total amount paid. If cancellations are made thereafter note that no refund will be made to delegates.

Tuition Fees include teas and lunch as well as either a laptop or tablet which a delegate will take home free of charge.

Tuition Fee DOES NOT include Accommodation, Dinners and other Extra Curricular Activities or Incidentals. Delegates are expected to fund this on their own. AATICD will not be held accountable for any incidents to delegates.

In-House Trainings are also available for 3 or more delegates for any duration. Please consult with our Administration for such In-House training bookings.

Course Outline

  • Effective communication
    • Introduction to communication
    • Communication levels and definitions
    • Communication functions
    • The 4 principles of interpersonal communication
    • Elements of the communication process
    • Communication delivery aspects
    • Nonverbal communication
    • Building rapport
    • Where can miscommunication occur?
    • Barriers to effective communication
    • Overcoming communication barriers
    • The communication funnel
  • Communication across cultures
    • Improving cross-cultural communication: guidelines
    • ‘DiSC’ personal development profile
    • Stages of team development
    • The arts of persuasion
    • Areas of growing your sphere of influence
    • Communicating within multi-cultural teams
    • Stages of team growth
    • Universal laws of persuasion: process
  • Active listening
    • Hearing versus listening
    • Active versus passive listening
    • Tips to improve active listening skills
    • 3 aspects of active listening
    • Active listening skills inventory
    • Using different questioning techniques
    • Closed and open questions
    • Probing types questions
    • Pitfalls of leading questions
  • Communication behavior and conflict management
    • Assertive, passive and aggressive behaviors
    • Verbal and non-verbal components of communication behaviors
    • Conflict management
    • Types of conflicts
    • Sources of conflicts
    • Conflict management styles
    • Essential conflict management skills
    • Learning to say ‘no’
    • Guidelines for applying ‘no’
  • Constructive feedback and criticism
    • The value of feedback
    • Positive versus negative feedback
    • Giving constructive criticism
    • Receiving criticism