Accredited Africa Training Institute for Capacity Development

Providing accredited training courses in South Africa
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Leading and Managing Vendor Relations

Why Attend

In business, relations and profitability go hand in hand. Having the right vendors on board and achieving the ideal relationship with them can spell the difference between good and great performance levels. In this course, we describe the spectrum of business relationships and discuss how vendor profiles can be developed to improve each relationship. We then list the different go-to-market strategies and discuss how they can be used to integrate vendor relations. Finally, we highlight the leadership and communication skills that are necessary to leverage the full extent of vendor relations.

Course Methodology

This course uses a variety of exercises, case studies, questionnaires and videos.

Course Objectives

By the end of the course, participants will be able to:

  • Evaluate vendor profiles for fit with organizational needs and direction
  • Practice vendor integration techniques to support strategic purchasing objectives
  • Manage vendor performance to ensure continuous improvement of offerings
  • Apply winning go-to-market strategies to support internal capabilities
  • Utilize essential soft skills to improve vendor relationship outcomes

Target Audience

Purchasing and supply chain professionals involved in supply management, vendor relations, sourcing, buying, expediting and vendor evaluation as well as personnel involved in the purchasing process.

Target Competencies

  • Vendor selection
  • Vendor integration
  • Vendor performance management
  • Sourcing strategies
  • Leadership
  • Communication

Location:

South Africa

Training Dates:

Each course starts every Monday of each week. Please book your training on a date that is a Monday.

Course Duration:

Unit Standard:

NQF Level:

Number of Credits:


Course Fees

Note: Please fill in the online application form on the left or bottom if this page to receive a quotation with detailed pricing from AATICD.

How to Apply:

To Apply Simply Fill in the Online Enquiries / Applications form on the Right Sidebar or Bottom of this website https://www.aaticd.co.za

NB: Terms and Conditions for Payment and Refunds

1.1. Full payment for the training workshop must be made at least 5 days before the scheduled workshop date.

1.2. Payment can be made via bank transfer, credit card, or any other agreed-upon method.

1.3. A confirmation of payment will be issued upon receipt of funds.

1.4. Any form of Payment means that trainee / delegate / client receiving the training accepts the training and agrees to these terms and conditions.

2. Cancellation and Refund Policy

2.1. Cancellations made 30 days or more before the workshop date will be eligible for a full refund, minus any administrative fees.

2.2. Cancellations made 15 to 29 days before the workshop date will be eligible for a 50% refund of the total payment.

2.3. Cancellations made less than 14 days before the workshop date will not be eligible for a refund.

2.4. Participants who fail to attend the workshop without prior notice will not be eligible for a refund.

3. Rescheduling

3.1. If a participant wishes to reschedule, a request must be submitted at least 14 days in advance, subject to availability.

3.2. A rescheduling fee may apply.

4. Workshop Cancellation by the Organizer

4.1. AATICD reserves the right to cancel or reschedule the workshop due to unforeseen circumstances, including but not limited to low enrolment, trainer unavailability, or force majeure events.

4.2. In the event of cancellation by AATICD, participants will be offered a full refund or the option to attend a rescheduled session.

4.3. AATICD is not responsible for any additional costs incurred by participants, such as travel or accommodation expenses.

5. Refund Processing

5.1. Approved refunds will be processed within 7 business days from the date of cancellation approval.

5.2. Refunds will be issued using the original payment method unless otherwise agreed.

6. Contact Information

For any questions regarding payments and refunds, please contact us at:

Email: apply@aaticd.co.za

Phone: +27 73 016 5042

By registering for the workshop, participants agree to abide by these terms and conditions.

In-House Trainings are also available for 3 or more delegates for any duration. Please consult with our Administration for such In-House training bookings.


Course Outline

  • Vendor validation process
    • Words of wisdom on managing vendor relationships
    • Sources for gathering information
    • Vendor status
    • prequalification questionnaires
    • Vendor risk assessments
    • Sustainable vendor relations
    • Triple bottom line
      • Economic success
      • Social development
      • Environmental sustainability
  • Vendor development and integration
    • Vendor development
    • Vendor diversity programs
    • Supplier certification
    • Electronic Data Interchange (EDI)
    • Partnering typologies
  • Managing vendor performance
    • Vendor performance objectives
    • Performance targets
    • Continuous improvement initiatives
    • Service level agreements
  • Go-to-market strategies
    • Purchasing strategy matrix
    • Six sourcing strategies
      • Volume concentration
      • Best price evaluation
      • Global sourcing
      • Product specification improvement
      • Joint process improvement
      • Relationship restructuring
    • Group buying and bulk pricing
    • Just-in-Time (JIT) buying
  • Soft skills and vendor relations etiquette
    • Effective communication as a pillar for success
    • Application of leadership and management skills in vendor relations
    • Cialdini’s six powerful persuasion techniques
      • Reciprocation technique
      • Authority technique
      • Social proof technique
      • Commitment technique
      • Liking technique
      • Scarcity technique
    • Vendor relations etiquette
    • Communicating with foreign vendors

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