Accredited Africa Training Institute for Capacity Development

Providing accredited training courses in South Africa
  • Accredited Africa Training Institute for Capacity Development Image 3

Manager of Quality/Organizational Excellence Refresher

Why Attend

Become a quality expert for your organization. The Manager of Quality/Organizational Excellence (CMQ/OE) professional is ready to make the right quality-related decisions at any level of the organization. It is presented in a way that reinforces current knowledge, re-introduces applications that may not be used every day, explains the rationale for use, and highlights both multiple choice and constructed-response sample questions.

Course Methodology

This is not an introductory course but one that is intended for those planning to sit for the certified quality manager exam. However, the topics are covered in such sufficient detail so that people with little advanced knowledge of the concepts will be able to master them with practice.

Each topic is presented in a practical, easy to follow manner that emphasizes the practical application of the tools covered. Participants will be given the opportunity to practice tools during the course as well as with optional homework exercises. A comprehensive manual, designed for use as an exam reference book, is provided to each attendee which provides a review of exam topics as well as several sample exams.

Course Objectives

By the end of the course, participants will be able to:

  • Review the body of knowledge in preparation for the ASQ CMQ/OE examination
  • Apply the components of the Body of Knowledge (BOK) to further focus their preparation efforts
  • Explain, through discussions, the main concepts in each of the BOK elements
  • Refine their thinking approach in preparation for the ‘constructed response’ section of the examination
  • Practice sample tests

Target Audience

Individuals who desire to reinforce their skills, knowledge, and capacity to understand the CMQ/OE body of knowledge in preparation for taking the ASQ Certified Manager of Quality/Organizational Excellence examination.

Target Competencies

  • Quality improvement and management
  • Problem-solving
  • Organizational leadership
  • Team building
  • Strategy development and deployment
  • Process management
  • Measurement: assessment and metrics
  • Training and development
  • Managing people and processes
  • Communication
  • Project management
  • Quality system and quality models

Location:

South Africa

Training Dates:

Each course starts every Monday of each week. Please book your training on a date that is a Monday.

Course Duration:

Unit Standard:

NQF Level:

Number of Credits:


Course Fees

Note: Please fill in the online application form on the left or bottom if this page to receive a quotation with detailed pricing from AATICD.

How to Apply:

To Apply Simply Fill in the Online Enquiries / Applications form on the Right Sidebar or Bottom of this website https://www.aaticd.co.za

NB: Terms and Conditions for Payment and Refunds

1.1. Full payment for the training workshop must be made at least 5 days before the scheduled workshop date.

1.2. Payment can be made via bank transfer, credit card, or any other agreed-upon method.

1.3. A confirmation of payment will be issued upon receipt of funds.

1.4. Any form of Payment means that trainee / delegate / client receiving the training accepts the training and agrees to these terms and conditions.

2. Cancellation and Refund Policy

2.1. Cancellations made 30 days or more before the workshop date will be eligible for a full refund, minus any administrative fees.

2.2. Cancellations made 15 to 29 days before the workshop date will be eligible for a 50% refund of the total payment.

2.3. Cancellations made less than 14 days before the workshop date will not be eligible for a refund.

2.4. Participants who fail to attend the workshop without prior notice will not be eligible for a refund.

3. Rescheduling

3.1. If a participant wishes to reschedule, a request must be submitted at least 14 days in advance, subject to availability.

3.2. A rescheduling fee may apply.

4. Workshop Cancellation by the Organizer

4.1. AATICD reserves the right to cancel or reschedule the workshop due to unforeseen circumstances, including but not limited to low enrolment, trainer unavailability, or force majeure events.

4.2. In the event of cancellation by AATICD, participants will be offered a full refund or the option to attend a rescheduled session.

4.3. AATICD is not responsible for any additional costs incurred by participants, such as travel or accommodation expenses.

5. Refund Processing

5.1. Approved refunds will be processed within 7 business days from the date of cancellation approval.

5.2. Refunds will be issued using the original payment method unless otherwise agreed.

6. Contact Information

For any questions regarding payments and refunds, please contact us at:

Email: apply@aaticd.co.za

Phone: +27 73 016 5042

By registering for the workshop, participants agree to abide by these terms and conditions.

In-House Trainings are also available for 3 or more delegates for any duration. Please consult with our Administration for such In-House training bookings.


Course Outline

  • Introduction: course materials, practice questions, and Bloom’s taxonomy
    • Body of knowledge, preparation tips, suggestions for more effective test-taking
  • Organizational leadership, teams strategy development and deployment
    • Leadership styles
    • Teams and team-building techniques
    • Change management
  • Strategic plan development and deployment
    • Strategic planning models
    • Business environment analysis
    • Strategic plan deployment
    • Organizational performance measurement
  • Management elements and methods
    • Principles of management
    • Management theories, styles, and tools
    • Human resources management
    • Financial management
    • Risk management
    • Communication skills and abilities
    • Project management
    • Project documentation
    • Quality system
    • ISO and other third party standards
    • Other quality methodologies
    • Quality philosophies
  • Quality and process management tools
    • The seven classic quality tools
    • Mapping the process
    • Analyzing the process
    • Innovation and creativity tools
    • Lean tools
    • Theory of Constraints (TOC)
    • Basic statistical use
    • Statistical analysis
    • Process capability
    • Qualitative assessment
  • Customer-focused organizations
    • Customer identification and segmentation
    • Internal and external customers
    • Customer needs and voice of the customer
    • Customer satisfaction and loyalty
    • Basic customer service principles
  • Supply chain management
    • Supplier selection and communications
    • Supplier performance and improvement
    • Supplier certification, partnership and alliances
  • Training and development
    • Training needs analysis and plans
    • Training material design and delivery
    • Training effectiveness and evaluation

Chat to us
Scroll to Top