Managing the Collections and Credit Control Team

Why Attend

The structure, management, and positioning of a collection and credit control department will determine its impact upon an organization, even enhancing its role as a profit driver for the organization.

This course explores options for structuring the collections department; how to manage, what to manage, and what to measure. The end result is more impactful management information, better-organized departments, and enhanced efficiency of collectors.

Course Methodology

The course includes real-life case studies, diagnostic tools, interactive exercises, and tools for participants to use in their organizations, as well as the opportunity for them to discuss their particular situations with an industry expert.

Course Objectives

By the end of the course, participants will be able to:

Reposition the credit function within their organization to create profit
Develop and manage the collections or credit control department
Identify the most appropriate role for each collections team member in order to create an efficient collections team
Redefine the internal image of collections and improve its importance in relation to the rest of the business
Drive the credit control department to achieve a change-adaptable team

Target Audience

This course is for professionals seeking to establish a credit function, or currently managing an existing credit function but aiming to enhance its profitability and operational efficiency with no defects. Team leaders and managers within collections, credit control, client accounts, or finance and accounting functions, from any industry, should attend this course. Banking or risk management professionals responsible for the performance and management of the collections and credit control function would also benefit from this course.

Target Competencies

Credit Control
Team Management
Onboarding

Change Management
Advanced Collections Management

Location:

South Africa

Training Dates:

Each course starts every Monday of each week. Please book your training on a date that is a Monday.

Course Duration:

Unit Standard:

NQF Level:

Number of Credits:

Course Fees

Note: Please fill in the online application form on the left or bottom if this page to receive a quotation with detailed pricing from AATICD.

How to Apply:

To Apply Simply Fill in the Online Enquiries / Applications form on the Right Sidebar or Bottom of this website https://www.aaticd.co.za

NB: Terms and Conditions for Payment and Refunds

1.1. Full payment for the training workshop must be made at least 5 days before the scheduled workshop date.

1.2. Payment can be made via bank transfer, credit card, or any other agreed-upon method.

1.3. A confirmation of payment will be issued upon receipt of funds.

1.4. Any form of Payment means that trainee / delegate / client receiving the training accepts the training and agrees to these terms and conditions.

2. Cancellation and Refund Policy

2.1. Cancellations made 30 days or more before the workshop date will be eligible for a full refund, minus any administrative fees.

2.2. Cancellations made 15 to 29 days before the workshop date will be eligible for a 50% refund of the total payment.

2.3. Cancellations made less than 14 days before the workshop date will not be eligible for a refund.

2.4. Participants who fail to attend the workshop without prior notice will not be eligible for a refund.

3. Rescheduling

3.1. If a participant wishes to reschedule, a request must be submitted at least 14 days in advance, subject to availability.

3.2. A rescheduling fee may apply.

4. Workshop Cancellation by the Organizer

4.1. AATICD reserves the right to cancel or reschedule the workshop due to unforeseen circumstances, including but not limited to low enrolment, trainer unavailability, or force majeure events.

4.2. In the event of cancellation by AATICD, participants will be offered a full refund or the option to attend a rescheduled session.

4.3. AATICD is not responsible for any additional costs incurred by participants, such as travel or accommodation expenses.

5. Refund Processing

5.1. Approved refunds will be processed within 7 business days from the date of cancellation approval.

5.2. Refunds will be issued using the original payment method unless otherwise agreed.

6. Contact Information

For any questions regarding payments and refunds, please contact us at:

Email: apply@aaticd.co.za

Phone: +27 73 016 5042

By registering for the workshop, participants agree to abide by these terms and conditions.

In-House Trainings are also available for 3 or more delegates for any duration. Please consult with our Administration for such In-House training bookings.

Course Outline

The collections and credit control environment: a global perspective
- Profit and collections fundamentals
  - Shifting from a cost center to profit center
  - Profitability in the workplace
  - Flexible business approaches
- Flexing the variables of sales, cost, and price
  - Collections as ‘completion of the sale’
  - Controlling costs, prices, and profit
  - Identifying customers and their needs
- Collections redefined as a profit center
- Customers, products and marketing
  - The importance of a mixed portfolio
  - Selling to an existing customer base: cost-effective methods
  - Involving credit professionals at the design stage
- Designing the competitive collections environment
  - Integrating the entire collections team
Developing the collections team
- Division structure
  - How to plan and organize your collections ‘shop’
- Specialist structure
  - Structuring and managing the specialized model
  - Reporting lines in the specialized model
  - Management Information System (MIS)
- Centralized structure
  - Structuring and managing the centralized department model
  - Reporting lines in a centralized model
  - MIS
Testing team dynamics – identifying the collectors
- Appropriate team and management styles of leadership in collections
- Peter Lesson management test
- Prof. Meredith Belbin team types
- Ideal team players in each of the department models
- Managing the fringe units

Managing the credit control department
- Onboarding the collections team
  - Establishing cost-saving processes
- Best practice in credit-related human resources
  - Redeveloping the employee specification
  - Recruitment for collections
- Establishing the optimal physical environment for a collections department
Taking the function to a higher performance level
- Managing change
  - Overcoming resistance to change
  - Recruiting supporters of your change
  - Communication and change
- Communications within the team
- Advanced collections
  - Capacity planning
  - Management overview of collector training, including exclusive call maps
- Creating a credit learning environment
  - Learning cultures
  - Development of the collector through progressive learning
- Managing the target-driven workplace
  - Service level agreements
  - Collection team dynamics and effective target setting
  - Zero defects environments