Accredited Africa Training Institute for Capacity Development

Providing accredited training courses in South Africa
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Quality Management Professional

Why Attend

Quality management has evolved to become an internationally sought after and a rewarding career. The quality management body of knowledge is developed to cover areas of leadership, communication, strategy, and technical skills in quality and project management among many others. This course aims to develop the skills of participants and provide them with the tools and methodologies that will enable them to shift into this rewarding career. The course will showcase the most common tools and methodologies used by quality professionals. Moreover, the course will highlight some of the leadership traits that every quality professional should develop. The course will also introduce the team development cycle that a quality team should go through. A blend of skills and applications through a practical project are the ultimate deliverables of this unique course.

Course Methodology

The course will challenge the participants with exercises, workshops, and presentations. Role-plays and group discussions will make this course a unique and fun experience for every participant. Assessments and gap analysis tools will be used throughout the course. Videos will also be shown to emphasize and clarify some learning points.

Course Objectives

By the end of the course, participants will be able to:

  • Explain the role and impact of leadership to support quality management systems
  • Describe the importance of quality in organizations and review various quality schools and teachings by quality gurus
  • Assess team dynamics and the role of teams to support continual improvement projects
  • Compare the most used quality philosophies and tools and use the most appropriate ones to establish priorities within their organization
  • Appraise the ethical commitment needed by quality professionals

Target Audience

Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance.

Target Competencies

  • Quality management
  • Quality control and assurance
  • Applying quality tools
  • Leadership
  • Team management
  • Understanding ethics
  • Using quality methodologies

Location:

South Africa

Training Dates:

Each course starts every Monday of each week. Please book your training on a date that is a Monday.

Course Duration:

Unit Standard:

NQF Level:

Number of Credits:


Course Fees

Note: Please fill in the online application form on the left or bottom if this page to receive a quotation with detailed pricing from AATICD.

How to Apply:

To Apply Simply Fill in the Online Enquiries / Applications form on the Right Sidebar or Bottom of this website https://www.aaticd.co.za

NB: Terms and Conditions for Payment and Refunds

1.1. Full payment for the training workshop must be made at least 5 days before the scheduled workshop date.

1.2. Payment can be made via bank transfer, credit card, or any other agreed-upon method.

1.3. A confirmation of payment will be issued upon receipt of funds.

1.4. Any form of Payment means that trainee / delegate / client receiving the training accepts the training and agrees to these terms and conditions.

2. Cancellation and Refund Policy

2.1. Cancellations made 30 days or more before the workshop date will be eligible for a full refund, minus any administrative fees.

2.2. Cancellations made 15 to 29 days before the workshop date will be eligible for a 50% refund of the total payment.

2.3. Cancellations made less than 14 days before the workshop date will not be eligible for a refund.

2.4. Participants who fail to attend the workshop without prior notice will not be eligible for a refund.

3. Rescheduling

3.1. If a participant wishes to reschedule, a request must be submitted at least 14 days in advance, subject to availability.

3.2. A rescheduling fee may apply.

4. Workshop Cancellation by the Organizer

4.1. AATICD reserves the right to cancel or reschedule the workshop due to unforeseen circumstances, including but not limited to low enrolment, trainer unavailability, or force majeure events.

4.2. In the event of cancellation by AATICD, participants will be offered a full refund or the option to attend a rescheduled session.

4.3. AATICD is not responsible for any additional costs incurred by participants, such as travel or accommodation expenses.

5. Refund Processing

5.1. Approved refunds will be processed within 7 business days from the date of cancellation approval.

5.2. Refunds will be issued using the original payment method unless otherwise agreed.

6. Contact Information

For any questions regarding payments and refunds, please contact us at:

Email: apply@aaticd.co.za

Phone: +27 73 016 5042

By registering for the workshop, participants agree to abide by these terms and conditions.

In-House Trainings are also available for 3 or more delegates for any duration. Please consult with our Administration for such In-House training bookings.


Course Outline

  • Leadership and management in quality
    • Definition, similarities, and differences
    • Can leadership be taught and developed
    • Traits of a true quality leader
    • Role of leadership in supporting quality management systems
    • Situational leadership in quality
  • Quality basics and definitions
    • Definition and concept of quality
    • History of quality
    • Benefits of implementing a quality model
    • Quality management systems
    • ISO9001
    • Total quality management
    • Cost of poor quality
    • The seven quality secrets
    • Examples of national quality awards
    • Dubai quality award
    • Malcolm Baldrige national quality award
    • Review of quality gurus
    • Deming’s fourteen points
    • Juran’s quality trilogy
    • Crosby’s zero-defect mindset
    • House of quality and Quality Function Deployment (QFD)
    • Six Sigma methodology
    • Lean principles, 5S and Poka Yoke
  • Building teams in a quality management system
    • Why team thinking is important in quality management projects
    • Barriers to team achievements
    • Characteristics of effective teams
    • Team development cycle
    • Team members selection tools
  • Improvement tools and techniques
    • Which tool to use
    • Brainstorming
    • The seven classic quality tools
      • Check sheet
      • Pareto chart
      • Cause and effect diagram
      • Histogram
      • Scatter diagram
      • Control charts
      • Flow charts
    • Process mapping and process management
    • Management elements and planning tools
    • Process auditing “Turtle Diagram”
    • Failure Mode and Effects Analysis (FMEA)
  • Ethics in quality management
    • American Society for Quality code of ethics

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