The Messenger Program

Why Attend

Many businesses still rely on personal mail systems or hand delivery methods for the delivery of mail and other items to internal departments or to outside customers and organizations by employing messengers, drivers, courier drivers, and mail assistants. This interactive workshop imparts life skills and also aims to develop important skills and knowledge that will enable messengers, drivers, and courier drivers to better their impact on the organization. These employees need to be equipped with exemplary people skills as they are representatives of your organization. The aim is to ensure that these employees have the necessary skills to enhance your organization’s brand and image and to ensure that they deliver excellent customer service when dealing with the customers of your organization. The course further aims to equip delegates with an understanding of how their attitudes contribute to their personal image and that of the organization while executing their tasks. It will teach them to take pride in what they do for their own benefit and that of the company that they represent.

Course Methodology

This highly interactive course includes trainer presentations, group activities, working in pairs, individual exercises, discussions, videos, reflection, and case studies. Participants will have the opportunity to discuss their own challenges and share good practice with each other.

Course Objectives

By the end of this course, the delegate must be able to:

  • Communicate effectively and confidently with colleagues and clients
  • How to organize, set priorities and deal with conflicting deadlines
  • Importance of using initiative and taking responsibility for what you do
  • Develop key customer service skills
  • Understand the importance of keeping customers satisfied
  • Learn to be more assertive and proactive
  • Learn basic problem-solving techniques
  • Importance of road safety and navigation
  • Dealing with confidential documents or parcels
  • Personal growth and development
  • Practice personal hygiene in the workplace

Target Competencies

  • Time Management
  • Communication Skills
  • Listening Skills
  • Emotional Intelligence
  • Customer Service
  • Time Management


South Africa

Training Dates:

Each course starts every Monday of each week. Please book your training on a date that is a Monday.

Course Duration:

Unit Standard:

NQF Level:

Number of Credits:

Course Fees

Note: Please fill in the online application form on the left or bottom if this page to receive a quotation with detailed pricing from AATICD.

How to Apply:

To Apply Simply Fill in the Online Enquiries / Applications form on the Right Sidebar or Bottom of this website


When filling the online application form; please take note of your desired Training Month, Duration in Weeks and Training Session. This will give us the exact dates you will be attending your classes.

Also note that Tuition Fees must be paid upfront on or before training start date. This is to ensure that all resources are made availabe for you before you start. You will not be allowed into training if fees are not paid and verified.

Also note that Tuition Fees Cancellations must be made 14 business working days before the starting date of training. This will allow us to do a 50% refund of the total amount paid. If cancellations are made thereafter note that no refund will be made to delegates.

Tuition Fees include teas and lunch as well as either a laptop or tablet which a delegate will take home free of charge.

Tuition Fee DOES NOT include Accommodation, Dinners and other Extra Curricular Activities or Incidentals. Delegates are expected to fund this on their own. AATICD will not be held accountable for any incidents to delegates.

In-House Trainings are also available for 3 or more delegates for any duration. Please consult with our Administration for such In-House training bookings.

Course Outline

Being the best messenger

  • Skills required to be the best professional messenger/driver/mailroom assistant
  • Attitude and behavior
  • Respect for others

Business Etiquette, Personal and Corporate Image

  • Overview of basic business etiquette
  • Telephone etiquette and why the need for this as a messenger or driver
  • Projecting a positive and professional image at all times
  • Contribute to building a personal image and the image of the company

 Introduction to Effective Communication and Listening Skills

  • The importance of effective listening skills in the communication process
  • How well do we listen?
  • How does the above influence me as a messenger and driver?
  • Interpret non-verbal communication

Client Service And Satisfaction

  • Understand why we need clients and why we have to care about them
  • Treating the clients well to ensure loyalty and return business
  • Understand clients needs and expectations
  • Recognize client dissatisfaction and take action to resolve the situation
  • Identify opportunities to enhance the quality of client service
  • Realize the effect of attitude on clients
  • Do’s and don’ts of communication with clients

Time Management and Planning

  • Importance of planning, prioritizing and being flexible
  • What to do when priorities change
  • How to ensure deliveries are done on time
  • What is my Plan B?

Road Safety, Vehicle Security, Safety and handling of Confidential Parcels / Documents

  • Safeguarding your vehicle
  • Keeping your vehicle clean
  • Road awareness skills
  • Navigating and ability to read maps or use GPS
  • What to do when in an accident or your vehicle breaks down
  • Confidential documents / Parcels

Personal growth and Development

  • Use initiative
  • Having an excellent attitude – ALWAYS
  • Being punctual, diligent, honest and reliable


  • Maintain personal hygiene and health
  • Personal and hygienic practice in the workplace