Conflict is an inevitable part of the business. In situations where people have different goals and needs, conflicts arise, clashes take place and often, as a result, intense personal animosity will result.

However, conflict is not necessarily bad. If resolved effectively, conflict can eliminate many otherwise hidden problems.

If a conflict is not managed well, it might escalate and lead to non-productive results. But if managed effectively, it can lead to quality and beneficial outcomes. That is why learning to manage conflict is an integral and imperative requirement for a productive organizational culture.

In this course, you will see that while not all conflicts can be resolved, learning to manage them decreases the odds of non-productive escalation.

Learning to manage conflict involves skills related to conflict resolution, an awareness of conflict modes, conflict communication skills and the establishment of a structure for the management of conflict in your environment.

Moreover, in this course, you will also learn to appreciate the importance of adapting to any type of organizational change and to lead and manage such change by managing the factors creating the resistance to change.

Course Methodology

The course uses a mix of interactive techniques such as change readiness assessments, team exercises, case studies, individual exercises, as well as role-plays (rehearsed and impromptu), videos and group feedback.

Course Objectives

By the end of the course, participants will be able to:

Target Audience

This course is designed for business professionals who want to expand their conflict resolution skills, understand their own emotions and behaviors, and find productive ways to manage conflict with influence, even when authority is lacking.

Target Competencies

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