This course has been designed to prepare individuals to perform assessments of their organizations based on the EFQM Excellence Model and RADAR assessment methodology. This course helps create the internal capability and skills required for running a self-assessment program in an organization using different types of tools and techniques. During the course, participants practice using a number of tools, from simple self-assessment to a full award simulation. During the full award simulation, participants are introduced to interviewing techniques to obtain the required information and achieve desired results.  Participants are also trained to provide constructive feedback reporting based on the assessment outcome. After the course, participants will be able to decide which tools are best suited to support their organizations and how they can immediately begin implementation.

Course Methodology

To maximize the effectiveness of the training program and increase participants’ return on training investment, the trainer relies on several training and facilitation methods to deliver the course in addition to formal explanations; these include group assessments, scenario discussions, role-playing and practical tools including Business Value Matrix. Business Value Matrix is a tool used to prioritize improvement activities based on pre-defined criteria and a matrix that is thoroughly explained along with the other official EFQM course materials.

Course Objectives

By the end of the course, participants will be able to:

Target Audience

The Internal Assessor Training is open to anyone who has a deep interest in the EFQM Excellence Model and the assessment process. This includes, but is not limited to, Strategy Managers, Excellence and Quality Managers, Human Resources and Development Managers and Excellence and Quality champions.

Target Competencies

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