The performance of individuals is important as it determines the individuals’ success and the survival of the organization. In this course, we will provide participants with the means to improve their performance levels through the competency that, more than any other, impacts everything one says and does. Emotional intelligence (EI) is that competency and it has been proven to be an important predictor of performance in the workplace, a strong driver of leadership and the main force behind personal and organizational excellence. Participants to this course will explore and apply strategies that focus their energies and help them connect constructively with customers and colleagues for a more engaged and performing work environment.

Course Methodology

The course features the use of interactive exercises, a variety of activities and roleplays focused on the development of EI. This course builds on the use of psychometrics that helps participants identify their emotional intelligence abilities.

Course Objectives

By the end of the course, participants will be able to:

Target Audience

Individuals, business professionals, and managers/project managers, who want to enhance their personal, professional, and organizational performance for a successful life.

Target Competencies

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