This intensive and practical course is designed to equip Executive Assistants, Personal Assistants, and Office Administrators with the advanced skills required to support senior executives effectively. The program focuses on developing strategic thinking, communication, project coordination, digital proficiency, and interpersonal excellence. Participants will enhance their ability to make informed decisions, manage time and information efficiently, and represent their executives with professionalism.
Target Audience:
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Executive Assistants
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Personal Assistants
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Office Managers
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Administrative Professionals supporting senior management
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Individuals aspiring to transition into an Executive Assistant role
Target Competencies:
Upon successful completion, participants will be able to:
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Apply advanced communication and interpersonal skills
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Manage executive calendars and travel arrangements strategically
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Prepare executive reports, agendas, and presentations
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Maintain confidentiality and discretion at an executive level
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Coordinate meetings, projects, and events efficiently
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Prioritize and manage multiple tasks under pressure
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Demonstrate strong digital literacy and document management
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Apply business etiquette in written and face-to-face communication
Pre-requisites:
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Grade 12 or equivalent NQF Level 4 qualification
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1–2 years of experience in administrative or secretarial roles
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Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
Location:
South AfricaTraining Dates:
Each course starts every Monday of each week. Please book your training on a date that is a Monday.Course Duration: T.B.A
Unit Standard: 110003
NQF Level: 4
Number of Credits: 3
Course Fees
Note: Please fill in the online application form on the left or bottom if this page to receive a quotation with detailed pricing from AATICD.How to Apply:
To Apply Simply Fill in the Online Enquiries / Applications form on the Right Sidebar or Bottom of this website https://www.aaticd.co.zaNB: Terms and Conditions for Payment and Refunds
1.1. Full payment for the training workshop must be made at least 5 days before the scheduled workshop date.
1.2. Payment can be made via bank transfer, credit card, or any other agreed-upon method.
1.3. A confirmation of payment will be issued upon receipt of funds.
1.4. Any form of Payment means that trainee / delegate / client receiving the training accepts the training and agrees to these terms and conditions.
2. Cancellation and Refund Policy
2.1. Cancellations made 30 days or more before the workshop date will be eligible for a full refund, minus any administrative fees.
2.2. Cancellations made 15 to 29 days before the workshop date will be eligible for a 50% refund of the total payment.
2.3. Cancellations made less than 14 days before the workshop date will not be eligible for a refund.
2.4. Participants who fail to attend the workshop without prior notice will not be eligible for a refund.
3. Rescheduling
3.1. If a participant wishes to reschedule, a request must be submitted at least 14 days in advance, subject to availability.
3.2. A rescheduling fee may apply.
4. Workshop Cancellation by the Organizer
4.1. AATICD reserves the right to cancel or reschedule the workshop due to unforeseen circumstances, including but not limited to low enrolment, trainer unavailability, or force majeure events.
4.2. In the event of cancellation by AATICD, participants will be offered a full refund or the option to attend a rescheduled session.
4.3. AATICD is not responsible for any additional costs incurred by participants, such as travel or accommodation expenses.
5. Refund Processing
5.1. Approved refunds will be processed within 7 business days from the date of cancellation approval.
5.2. Refunds will be issued using the original payment method unless otherwise agreed.
6. Contact Information
For any questions regarding payments and refunds, please contact us at:
Email: apply@aaticd.co.za
Phone: +27 73 016 5042
By registering for the workshop, participants agree to abide by these terms and conditions.
In-House Trainings are also available for 3 or more delegates for any duration. Please consult with our Administration for such In-House training bookings.
Course Outline
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Module 1: The Role of the Executive Assistant
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Understanding the evolving role
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Strategic partnership with executives
Module 2: Communication Mastery
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Business writing and email etiquette
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Verbal communication and active listening
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Professional telephone skills
Module 3: Time and Diary Management
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Prioritization techniques
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Coordinating complex travel and meeting arrangements
Module 4: Project and Event Coordination
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Planning and execution of events and projects
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Tracking deadlines and deliverables
Module 5: Business Etiquette and Professionalism
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Representing executives professionally
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Confidentiality and discretion
Module 6: Document and Information Management
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Report and agenda preparation
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Filing systems and record keeping (digital and physical)
Module 7: Technology Tools for EAs
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Outlook, Teams, Zoom
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Excel and PowerPoint for reporting and presentations
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