A simple email or letter can resolve a complex situation. This advanced business writing skills course emphasizes how a clear and concise message is the key to having a powerful impact in today’s business world.

In this course, we start by outlining good practices in business writing. We then experiment with writing to address complex business scenarios and deal with difficult people. We explore the particularities and risks associated with business writing for social media platforms. Finally, we describe the interplay between the technical, emotional and political elements of a message.

Course Methodology

This course uses a variety of learning tools including writing activities, story-boarding, controlled experiments, and videos. The course also provides participants with complex situations that require written interventions.

Course Objectives

By the end of the course, participants will be able to:

Target Audience

All individuals with responsibilities requiring extensive business writing in the form of emails, memos, and letters

Target Competencies

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