The course meets or exceeds most training requirements for crisis/hostage negotiator certification and is trained in accordance with guidelines established internationerly.

The Crisis/Hostage Negotiation Course is designed to prepare law enforcement and corrections personnel to mitigate threats involving hostage-takers, barricaded subjects, suicidal subjects, and others presenting behaviors associated with suicide-by-cop or mental illness.

Delegates will learn the importance of working as a team and the roles of each team member.

Delegates will learn the fundamental requirements of a unified law enforcement response to a crisis incident, including pre-incident planning, the roles of dispatchers and first responders, containment, security, and risk management.
Effective communication as a core competency will address the Behavioral Influence Stairway Model, Active Listening Skills (ALS), and the role of rapport and influence as it relates to crisis negotiation.
At the heart of a well-managed incident is well-managed information and intelligence.
Delegates will learn how to gather, manage and apply crisis intelligence and information as well as maintain legally sufficient incident documents.
Theory and strategy as it relates to crisis negotiation will be explained in depth, including effective negotiator introductions, intervention techniques, bargaining, demands and deadlines, managing the non-responsive subject, using third-party intermediaries and managing an effective resolution.

Many crisis incidents involve suicidal ideations and intent. Delegates will learn how to recognize suicidal indicators, assess the immediacy of suicidal intent and apply suicide intervention techniques.

Persons involved in an emotional or psychological crisis often present law enforcement with some of the most difficult incidents to resolve. Delegates will gain a fundamental understanding of emotional and psychological issues as well as specific communication techniques.
Delegates will participate as a team in welldeveloped practical exercises that reinforce concepts presented during lecture.

After each practical exercise, Delegates will participate in a facilitator-led operational debriefing.

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