A courier is a messenger, but not necessarily of verbal communications. He documents or goods from one party to another. A legal courier or court messenger typically transport legal and other documents or evidence, often between a lawyer and the court or between law offices. He might work independently, for a law firm, or seek employment with a courier service. They often deliver items a law firm is unwilling to entrust to other means of delivery, such as highly sensitive evidence or confidential case information. Legal couriers may even run miscellaneous errands. In some cases, they may be called upon to actually file documents with the court, negotiating the labyrinths of courthouses to safely and timely deliver pleadings to the proper court division and return filed copies to the law office. This course aims at polishing the skills and strengthen their capabilities so that they can perform their duties with great diligence.

Course Methodology

This course uses a combination of interactive activities, group, and individual exercises, role plays and discussions. It also uses tools to assess personal talents and areas of improvement and will help participants devise improvement plans accordingly. Participants will come up with their own strategies to overcome real-life scenarios and will be given the chance to challenge and defend findings.

Course Objectives

By the end of the course, participants will be able to:

• Develop a records management program to enhance the value of the organization’s information and reduce risk and cost
• Develop document control methods to identify, secure, protect and retain critical information
• Utilize excellent communication skills to be even more impactful in the workplace
• Structure their workload for optimal performance and results, using effective time management strategies
• Build effective relationships with direct managers by adapting to different working styles
• Manage conflict as well as understand and influence colleagues using Emotional Intelligence (EI)

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