Many businesses still rely on personal mail systems or hand delivery methods for the delivery of mail and other items to internal departments or to outside customers and organizations by employing messengers, drivers, courier drivers, and mail assistants. This interactive workshop imparts life skills and also aims to develop important skills and knowledge that will enable messengers, drivers, and courier drivers to better their impact on the organization. These employees need to be equipped with exemplary people skills as they are representatives of your organization. The aim is to ensure that these employees have the necessary skills to enhance your organization’s brand and image and to ensure that they deliver excellent customer service when dealing with the customers of your organization. The course further aims to equip delegates with an understanding of how their attitudes contribute to their personal image and that of the organization while executing their tasks. It will teach them to take pride in what they do for their own benefit and that of the company that they represent.

Course Methodology

This highly interactive course includes trainer presentations, group activities, working in pairs, individual exercises, discussions, videos, reflection, and case studies. Participants will have the opportunity to discuss their own challenges and share good practice with each other.

Course Objectives

By the end of this course, the delegate must be able to:

• Communicate effectively and confidently with colleagues and clients
• How to organize, set priorities and deal with conflicting deadlines
• Importance of using initiative and taking responsibility for what you do
• Develop key customer service skills
• Understand the importance of keeping customers satisfied
• Learn to be more assertive and proactive
• Learn basic problem-solving techniques
• Importance of road safety and navigation
• Dealing with confidential documents or parcels
• Personal growth and development
• Practice personal hygiene in the workplace

Target Competencies

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