Administration and Office Management

This course equips participants with the foundational knowledge and practical skills required to efficiently manage administrative and office operations. It covers key concepts such as office procedures, time management, communication, document handling, customer service, and the use of office technology. Learners will be empowered to perform their duties professionally in support roles across diverse business environments.

Target Audience:

Office Administrators and Secretaries
Junior to Mid-level Administrative Staff
Receptionists and Personal Assistants
Entry-level Office Managers
Anyone seeking to improve office administration skills

Target Competencies:

Upon completion, learners will be able to:

Organize and coordinate office activities and operations efficiently
Communicate effectively within an office environment
Manage office documentation and filing systems
Apply time and task management techniques
Use office equipment and basic software tools proficiently
Provide professional front-line customer service
Maintain confidentiality and professionalism in administrative tasks

Pre-requisites:

Communication at NQF Level 2 or equivalent
Mathematical Literacy at NQF Level 2 or equivalent
Basic computer literacy is advantageous

Location:

South Africa

Training Dates:

Each course starts every Monday of each week. Please book your training on a date that is a Monday.

Course Duration: T.B.A

Unit Standard: 110009

NQF Level: 3

Number of Credits: 4

Course Fees

Note: Please fill in the online application form on the left or bottom if this page to receive a quotation with detailed pricing from AATICD.

How to Apply:

To Apply Simply Fill in the Online Enquiries / Applications form on the Right Sidebar or Bottom of this website https://www.aaticd.co.za

NB: Terms and Conditions for Payment and Refunds

1.1. Full payment for the training workshop must be made at least 5 days before the scheduled workshop date.

1.2. Payment can be made via bank transfer, credit card, or any other agreed-upon method.

1.3. A confirmation of payment will be issued upon receipt of funds.

1.4. Any form of Payment means that trainee / delegate / client receiving the training accepts the training and agrees to these terms and conditions.

2. Cancellation and Refund Policy

2.1. Cancellations made 30 days or more before the workshop date will be eligible for a full refund, minus any administrative fees.

2.2. Cancellations made 15 to 29 days before the workshop date will be eligible for a 50% refund of the total payment.

2.3. Cancellations made less than 14 days before the workshop date will not be eligible for a refund.

2.4. Participants who fail to attend the workshop without prior notice will not be eligible for a refund.

3. Rescheduling

3.1. If a participant wishes to reschedule, a request must be submitted at least 14 days in advance, subject to availability.

3.2. A rescheduling fee may apply.

4. Workshop Cancellation by the Organizer

4.1. AATICD reserves the right to cancel or reschedule the workshop due to unforeseen circumstances, including but not limited to low enrolment, trainer unavailability, or force majeure events.

4.2. In the event of cancellation by AATICD, participants will be offered a full refund or the option to attend a rescheduled session.

4.3. AATICD is not responsible for any additional costs incurred by participants, such as travel or accommodation expenses.

5. Refund Processing

5.1. Approved refunds will be processed within 7 business days from the date of cancellation approval.

5.2. Refunds will be issued using the original payment method unless otherwise agreed.

6. Contact Information

For any questions regarding payments and refunds, please contact us at:

Email: apply@aaticd.co.za

Phone: +27 73 016 5042

By registering for the workshop, participants agree to abide by these terms and conditions.

In-House Trainings are also available for 3 or more delegates for any duration. Please consult with our Administration for such In-House training bookings.

Course Outline

Module 1: Introduction to Office Administration
- Roles and responsibilities of an administrator
- Ethical conduct and confidentiality
Module 2: Office Organization and Workflow
- Structuring office layout and resources
- Managing office supplies and records
Module 3: Time and Task Management
- Setting priorities and deadlines
- Using tools for effective scheduling
Module 4: Communication in the Office
- Telephone and email etiquette
- Internal and external communication protocols
Module 5: Filing and Document Control
- Paper and electronic filing systems
- Data security and confidentiality
Module 6: Use of Office Technology
- Operating basic office equipment
- Introduction to MS Office (Word, Excel, Outlook)
Module 7: Customer Service Excellence
- Greeting clients and handling queries
- Conflict resolution and professionalism