Reliability is a cornerstone of any maintenance process.  Get it right and you can enjoy good safety performance, low running costs and a sustainably high production level at the right quality.  Reliable plants are usually safer and cite a higher level of morale.  Lose control of reliability and operations become less predictable, more chaotic and much more difficult to control.

This is a highly practical course that includes the latest thinking in reliability improvement, how to gain maximum benefit for minimum effort and how to develop bespoke reliability strategies that will integrate effectively with other campaigns.  This will include methods and tools as well as the Carcharodon Model of Excellence to add structure and enable participants to break this complex subject into smaller, more understandable parts.

Reliability is not the responsibility of maintenance alone and outstanding performance can only be achieved with a strategy that includes operations, design, materials, and contractors.  This course is based upon our Model of Excellence for bringing all these considerations together as one to achieve pace-setter standards.

Course Methodology

This is an interactive course.  There will be open question and answer sessions, regular group exercises and activities, videos, case studies and presentations on best practice and the fundamentals of reliability improvement.  Participants will have the opportunity to share with the facilitator and other participants on what works well and not so well for them, as well as work on issues from their own organizations.

Course Objectives

By the end of the course, participants will be able to:

Target Audience

This course is suitable for reliability engineers, maintenance managers, maintenance supervisors, planners, project managers, project engineers, operations managers, shift managers, operations supervisors and people who are in training for these positions. This course is also designed for contractors who want to contribute to the reliability performance of client assets.​

Target Competencies

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The overall aim of this course is to provide participants with the knowledge, concepts, and skills needed to negotiate in each phase of the contract life cycle successfully in order to maintain a good relationship between the two parties and to reach a win-win outcome.

Participants in this interactive course will learn how to analyze the issues, identify the best practices in negotiating the scope of work, terms and conditions, claims, variation orders, and disputes.

Course Methodology

This course relies on the use of individual and group exercises aimed at helping participants learn all key contract management activities. The course also features the use of a number of case studies, presentations and role-plays by participants followed by discussions. In addition, this course incorporates pre-and post-testing.

Course Objectives

By the end of the course, participants will be able to:

Target Audience

Those involved in the contract and business-related negotiations. The course will also benefit those involved in negotiating the procurement of goods and services, manpower and different types of material or supplies.

Target Competencies

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Negotiators tend to concede too much, and focus on price and not enough on exchanging services other than price. The course focuses on these problems and the practical skills and techniques necessary to achieve win/win agreements. Participants will learn to identify, select, and execute various tactics and to respond to adversarial tactics.

It is an engaging workshop that equips negotiators and sales professionals to find and prove the value of their offering and resolve difficult negotiating challenges in a collaborative manner. The course will also provide you with a set of tools to handle the most demanding negotiation like a master. By working on a carefully chosen array of cases you will learn how to enhance your analytical skills and build your intuition, both of which are prerequisites for successful negotiations.

Course Methodology

The course uses a mix of interactive techniques, such as brief presentations by the consultant and the participants, role plays (rehearsed and impromptu), self-assessment questionnaires, relevant videos, and multiple simulation games.

Course Objectives

By the end of the course, participants will be able to:

Target Audience

Marketing and sales professionals, corporate executives, advertising managers, business development managers, sales personnel, purchasers, and others who are involved in commercial and negotiation activities at all levels of the organization.

Target Competencies

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This course covers how to prevent fraud from happening, how to detect fraud, the tools to investigate fraud, and how to gather a case for the prosecution. This course gives professionals working in the insurance industry the ability to protect their organization from internal fraudulent activity such as Agent/Broker premium diversion, re-insurance fraud, and rented asset schemes. It also covers external fraud activities such as fake insurance companies, offshore/unlicensed internet companies, staged auto accidents, viatical and senior settlement fraud.

Course Methodology

This course uses a mixture of presentations, discussions, case studies, videos, role-plays and interactive exercises to transform participants’ knowledge into hands-on practice.

Course Objectives

By the end of the course, participants will be able to:

Target Audience

This course is designed for all levels of auditors, investigators and prosecutors working in the insurance fraud arena. Any professional looking to expand their knowledge of insurance fraud detection and prevention would also benefit from this course.

Target Competencies

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