Interview Techniques for Information Gathering Training

Learning Outcomes

• Plan and prepare for an interview by defining the purpose, identifying sources, and structuring questions.
• Demonstrate effective questioning and active listening techniques to elicit comprehensive and accurate information.
• Conduct the interview in a professional manner, managing the process and adapting to responses.
• Record and summarise interview data accurately using appropriate methods.
• Evaluate the interview process and outcomes to identify areas for improvement.
• Apply ethical principles, including confidentiality and respect for interviewees, throughout the interview process.

Target Audience

This course is ideal for professionals who need to collect information through interviews, including managers, researchers, human resources practitioners, journalists, and customer service representatives. It is also suitable for anyone seeking to improve their interviewing and information-gathering skills in a workplace setting.

Prerequisites

None — open enrollment. However, learners should be able to communicate effectively in English (or the language of instruction).

Course Outline

Practicals

Overview

Practical sessions allow learners to apply interviewing techniques in simulated scenarios, receive constructive feedback, and refine their skills. Role-plays and case studies mirror real-world information-gathering contexts.

Practical Activities

• Structured Interview Role-Play — Learners conduct a structured interview based on a given scenario, focusing on preparation, questioning, and note-taking. (2h)
• Handling Challenging Interviewees — Learners practice managing difficult interviewee behaviours such as evasiveness or hostility in a controlled role-play. (2h)
• Interview Analysis and Reporting — Learners analyse a recorded interview, identify key information, and produce a concise written report. (2h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.