Communication Studies and Language Communication Studies

Public Government Communication Management Skills Training

SAQA US 114493 | NQF 6 | Credits 7 | Duration 4 Days
From $1,107 per delegate

Description

This course equips public sector communicators with the skills to manage government communication effectively, ensuring alignment with legislative frameworks and promoting transparency. Participants will learn to develop strategic communication plans, engage stakeholders, and evaluate communication impact in a governance context.

Learning Outcomes

  • Apply relevant legislation and policies to guide public government communication.
  • Analyze the communication needs of diverse stakeholders in a government context.
  • Design a strategic communication plan for a government initiative.
  • Implement communication strategies using appropriate channels and tools.
  • Evaluate the effectiveness of government communication interventions.
  • Demonstrate ethical and transparent communication practices in the public sector.

Target Audience

Communication officers, public relations practitioners, and managers within South African government departments and municipalities who are responsible for planning, implementing, and monitoring public communication.

Prerequisites

None — open enrollment.

Course Outline

Day 1: Foundations of Government Communication

Objectives:
• Understand the role and importance of communication in the public sector.
• Identify key stakeholders and their communication needs.
• Recognise the legislative and policy framework governing government communication in South Africa.
• Differentiate between government communication and corporate communication.

Topics:
• Introduction to government communication management.
• Principles of public sector communication.
• Stakeholder mapping and analysis.
• Legal and ethical frameworks: Constitution, Batho Pele, and relevant legislation.
• Communication in a democratic context.
• Overview of the Government Communication and Information System (GCIS).

Day 2: Strategic Communication Planning

Objectives:
• Develop a basic government communication strategy.
• Apply research methods to inform communication planning.
• Set SMART objectives for public communication campaigns.
• Understand budgeting and resource allocation for communication activities.

Topics:
• Elements of a communication strategy.
• Research techniques for audience analysis.
• Formulating communication goals and objectives.
• Message development and framing.
• Channel selection and media planning.
• Budgeting and resource management.
• Monitoring and evaluation frameworks.

Day 3: Media Relations and Crisis Communication

Objectives:
• Manage media relations effectively as a government communicator.
• Write press releases, media statements, and key messages.
• Prepare for media interviews and press conferences.
• Apply crisis communication principles in a government context.

Topics:
• Building relationships with journalists.
• Writing for the media: press releases and media advisories.
• Media interview techniques and spokesperson training.
• Press conference management.
• Crisis communication planning and response.
• Case studies of government crises.
• Social media in crisis communication.

Day 4: Implementation and Integration

Objectives:
• Integrate communication across multiple channels and platforms.
• Evaluate the impact of communication campaigns.
• Develop a comprehensive communication plan for a real-world scenario.
• Demonstrate professional ethics and accountability in government communication.

Topics:
• Multi-channel communication integration.
• Digital and social media strategies for government.
• Community engagement and participatory communication.
• Evaluation and reporting: measuring communication effectiveness.
• Ethical decision-making in government communication.
• Final project: developing a communication plan.
• Presentation and peer feedback.

Practicals

No practicals for this training.

This course is made up of exercises and case studies delivered alongside the theory — no separate practical sessions are required to complete it.

Summatives

Each delegate is assessed continuously throughout the course and a final summative test at the end.

Daily Exercises — 30%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 30% to the final total.

Final Test — 70%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 70% to the overall mark.

Final Total
Component Out of Weight
Daily Average (multiple choice) 100% 30%
Final Test (multi-answer multiple choice) 100% 70%
Final Total 100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

Certificate of Completion

Awarded to delegates who achieve an overall mark of 50% or higher on the Final Total (Daily Average 30% + Final Test 70%).

How it works
  • Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
  • Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
  • You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
  • If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.
Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates Discount
5 3% off
10 6% off
15 9% off
20 12% off
25 15% off
30 18% off
50 30% off
75 35% off
100 40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.

Upcoming Training Sessions
Online training — attend live sessions from anywhere via our virtual classroom.
Start End Delivery Season Price Action
Tue 08 Sep 2026 Fri 11 Sep 2026 Virtual Spring 2026 $1,107 Register
Mon 28 Sep 2026 Thu 01 Oct 2026 Virtual Spring 2026 $1,107 Register
Tue 20 Oct 2026 Fri 23 Oct 2026 Virtual Spring 2026 $1,107 Register
Tue 08 Dec 2026 Fri 11 Dec 2026 Virtual Summer 2026 $1,107 Register
Mon 11 Jan 2027 Thu 14 Jan 2027 Virtual Summer 2026 $1,107 Register
Tue 16 Feb 2027 Fri 19 Feb 2027 Virtual Summer 2026 $1,107 Register
Mon 01 Mar 2027 Thu 04 Mar 2027 Virtual Autumn 2027 $1,107 Register
Tue 09 Mar 2027 Fri 12 Mar 2027 Virtual Autumn 2027 $1,107 Register
Mon 15 Mar 2027 Thu 18 Mar 2027 Virtual Autumn 2027 $1,107 Register
Tue 08 Jun 2027 Fri 11 Jun 2027 Virtual Winter 2027 $1,107 Register
Mon 28 Jun 2027 Thu 01 Jul 2027 Virtual Winter 2027 $1,107 Register
Tue 20 Jul 2027 Fri 23 Jul 2027 Virtual Winter 2027 $1,107 Register
Mon 06 Sep 2027 Thu 09 Sep 2027 Virtual Spring 2027 $1,107 Register
Tue 28 Sep 2027 Fri 01 Oct 2027 Virtual Spring 2027 $1,107 Register
Mon 18 Oct 2027 Thu 21 Oct 2027 Virtual Spring 2027 $1,107 Register
Tue 07 Dec 2027 Fri 10 Dec 2027 Virtual Summer 2027 $1,107 Register
Mon 27 Dec 2027 Thu 30 Dec 2027 Virtual Summer 2027 $1,107 Register
Tue 18 Jan 2028 Fri 21 Jan 2028 Virtual Summer 2027 $1,107 Register
On-Campus training — face-to-face sessions at our training venues across Africa and beyond.
Showing all 492 sessions across 26 venues
Start End Venue Season Price Action
Mon 10 Aug 2026 Thu 13 Aug 2026 Durban, South Africa Winter 2026 $2,581 Register
Mon 10 Aug 2026 Thu 13 Aug 2026 Abu Dhabi, UAE Winter 2026 $4,903 Register
Mon 10 Aug 2026 Thu 13 Aug 2026 Pretoria, South Africa Winter 2026 $1,663 Register
Mon 10 Aug 2026 Thu 13 Aug 2026 Dubai, UAE Winter 2026 $4,903 Register
Mon 10 Aug 2026 Thu 13 Aug 2026 Cape Town, South Africa Winter 2026 $2,743 Register
In-House training — we bring the trainer to your organisation, tailored to your team.
Start End Delivery Season Price Action
Mon 14 Sep 2026 Thu 17 Sep 2026 Your Premises Spring 2026 $1,436 Register
Tue 06 Oct 2026 Fri 09 Oct 2026 Your Premises Spring 2026 $1,436 Register
Mon 26 Oct 2026 Thu 29 Oct 2026 Your Premises Spring 2026 $1,436 Register
Mon 14 Dec 2026 Thu 17 Dec 2026 Your Premises Summer 2026 $1,436 Register
Tue 19 Jan 2027 Fri 22 Jan 2027 Your Premises Summer 2026 $1,436 Register
Mon 22 Feb 2027 Thu 25 Feb 2027 Your Premises Summer 2026 $1,436 Register
Tue 09 Mar 2027 Fri 12 Mar 2027 Your Premises Autumn 2027 $1,436 Register
Mon 15 Mar 2027 Thu 18 Mar 2027 Your Premises Autumn 2027 $1,436 Register
Tue 23 Mar 2027 Fri 26 Mar 2027 Your Premises Autumn 2027 $1,436 Register
Mon 14 Jun 2027 Thu 17 Jun 2027 Your Premises Winter 2027 $1,436 Register
Tue 06 Jul 2027 Fri 09 Jul 2027 Your Premises Winter 2027 $1,436 Register
Mon 26 Jul 2027 Thu 29 Jul 2027 Your Premises Winter 2027 $1,436 Register
Tue 14 Sep 2027 Fri 17 Sep 2027 Your Premises Spring 2027 $1,436 Register
Mon 04 Oct 2027 Thu 07 Oct 2027 Your Premises Spring 2027 $1,436 Register
Tue 26 Oct 2027 Fri 29 Oct 2027 Your Premises Spring 2027 $1,436 Register
Mon 13 Dec 2027 Thu 16 Dec 2027 Your Premises Summer 2027 $1,436 Register
Tue 04 Jan 2028 Fri 07 Jan 2028 Your Premises Summer 2027 $1,436 Register
Mon 24 Jan 2028 Thu 27 Jan 2028 Your Premises Summer 2027 $1,436 Register
Training Discounts
Delegates Discount
5 3% off
10 6% off
15 9% off
20 12% off
25 15% off
30 18% off
50 30% off
75 35% off
100 40% off

3% off per 5 delegates, up to 40% for 100+

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