Total Quality Management TQM Implementation Training

Learning Outcomes

• Apply the core principles and philosophies of Total Quality Management to organisational processes.
• Analyze existing processes to identify opportunities for quality improvement using TQM tools and techniques.
• Evaluate the effectiveness of TQM implementation through appropriate measurement and feedback mechanisms.
• Design a TQM implementation plan tailored to the specific needs of an organisation.
• Demonstrate leadership in fostering a culture of continuous improvement and employee involvement.
• Implement corrective and preventive actions based on TQM principles to enhance product and service quality.

Target Audience

This course is designed for managers, supervisors, quality assurance practitioners, and team leaders who are responsible for implementing or improving quality management systems within their organisations.

Prerequisites

None — open enrollment. However, learners should have basic literacy and numeracy skills.

Course Outline

Practicals

Overview

Practical sessions reinforce TQM tools through hands-on exercises, including process mapping, root cause analysis, and developing a quality improvement plan. Learners apply concepts to real-world scenarios to build implementation skills.

Practical Activities

• Process Mapping & Waste Identification — Learners map a simple work process, identify non-value-added steps, and apply 5S principles to eliminate waste. (2h)
• Root Cause Analysis & Corrective Action — Using a case study, learners perform root cause analysis with Fishbone and 5 Whys, then develop a corrective action plan. (2h)
• TQM Implementation Blueprint — Teams draft a high-level TQM implementation plan for their own organisation or a simulated company. (1h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.