Direct Supervision Skills For Team Leaders Training

Learning Outcomes

• Demonstrate effective communication techniques to convey expectations and provide feedback to team members.
• Apply performance management principles to set goals, monitor progress, and conduct performance reviews.
• Analyze team dynamics and implement strategies to resolve conflicts and promote collaboration.
• Implement coaching and mentoring approaches to develop individual team members' skills.
• Evaluate compliance with organisational policies and procedures, and take corrective action when needed.
• Design a personal action plan to enhance own supervisory competence and team performance.

Target Audience

This programme is designed for newly appointed or aspiring team leaders, supervisors, and section heads who oversee small to medium-sized teams. It is also suitable for experienced managers seeking to refresh their direct supervision skills.

Prerequisites

None — open enrollment. However, participants should be in a supervisory role or have access to a team environment for practical application.

Course Outline

Practicals

Overview

Practical exercises allow learners to practise core supervisory skills in a safe environment. Through role-plays and case studies, learners apply communication, delegation, and coaching techniques, receiving immediate feedback to reinforce learning.

Practical Activities

• Role-play: Delegating a Task and Providing Feedback — Learners pair up to practise delegating a task using clear instructions and then provide constructive feedback on a simulated work outcome. (1h)
• Case Study: Coaching a Struggling Team Member — In small groups, learners analyse a scenario of an underperforming team member and develop a coaching plan using the GROW model. (1h)
• Group Activity: Conflict Resolution Simulation — Teams participate in a simulated conflict between team members and practise mediation steps to resolve the issue constructively. (1h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.