Victim Empowerment for Service Delivery Professionals Training

Learning Outcomes

• Apply the principles and framework of victim empowerment within a South African context.
• Demonstrate effective communication skills when engaging with victims of crime and violence.
• Analyze the impact of trauma and victimization on individuals and communities.
• Implement appropriate referral pathways to support services for victims.
• Evaluate personal and professional boundaries to prevent secondary trauma.
• Design a victim-centered response that upholds the rights and dignity of victims.

Target Audience

This course is designed for frontline service providers, including social workers, police officers, healthcare workers, and community development practitioners who interact with victims in their daily roles.

Prerequisites

None — open enrollment.

Course Outline

Practicals

Overview

Practical sessions allow learners to apply communication and assessment skills in simulated victim interactions. Through role-plays and case scenarios, participants practice active listening, safety planning, and referral coordination to build confidence and competence.

Practical Activities

• Role-play: Initial Victim Contact and Communication — Learners pair up to simulate a first interaction with a victim of crime, practising active listening, empathy, and trauma-informed language. (2h)
• Scenario-based Needs Assessment and Safety Planning — Using detailed case scenarios (e.g., domestic violence, sexual assault), learners conduct a needs assessment and develop a safety plan with the victim. (2h)
• Referral Mapping and Coordination Exercise — Learners work in groups to map local referral resources for a given scenario, then role-play making a referral and handing over to a service provider. (2h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.