Volunteer Management for Extension Projects and Events Training

Learning Outcomes

• Apply principles of volunteer management to recruit, select, and place volunteers according to project needs.
• Demonstrate effective communication and interpersonal skills to motivate and coordinate volunteer teams.
• Implement strategies for training, supervising, and evaluating volunteer performance.
• Analyze the legal and ethical considerations in volunteer management, including relevant South African legislation.
• Design recognition and retention programs to maintain volunteer engagement and reduce turnover.
• Evaluate the impact of volunteer contributions on project outcomes and organizational goals.

Target Audience

This course is designed for project coordinators, event managers, community development officers, and anyone responsible for overseeing volunteers in extension projects or events within corporate, non-profit, or public sectors.

Prerequisites

None — open enrollment. However, learners should have basic communication skills and an interest in working with volunteers.

Course Outline

Practicals

Overview

Practical sessions allow learners to apply volunteer management concepts in realistic scenarios. Through role-plays, case studies, and planning exercises, learners develop hands-on skills in recruitment, training, supervision, and recognition of volunteers.

Practical Activities

• Volunteer Recruitment and Selection Role-Play — Learners conduct a mock volunteer recruitment drive, including developing a job advertisement, screening applications, and performing interviews. (2h)
• Designing an Orientation and Training Session — In groups, learners design a 30-minute orientation session and a short training module for a specific volunteer role, then present it to peers. (2h)
• Supervision and Motivation Case Study — Learners analyse a case study involving volunteer supervision challenges and develop a motivation and recognition plan to address them. (2h)
• Volunteer Management Plan Development — Individually or in pairs, learners create a comprehensive volunteer management plan for a real or simulated extension project or event, covering all lifecycle stages. (3h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.