Facilitate Group Problem Solving and Objective Achievement Training

Learning Outcomes

• Demonstrate the ability to plan and prepare for a group facilitation session to achieve a stated objective or solve a problem.
• Apply appropriate facilitation techniques to guide group interaction and maintain focus on the objective.
• Analyse group dynamics and adapt facilitation style to enhance participation and manage conflict.
• Evaluate the effectiveness of the group process in achieving the stated objective or solving the problem.
• Implement strategies to ensure group decisions are documented and actioned appropriately.
• Reflect on personal facilitation practice and identify areas for improvement.

Target Audience

Team leaders, supervisors, managers, and professionals who are responsible for facilitating group discussions, meetings, or workshops to achieve defined goals or resolve challenges within their organisation.

Prerequisites

None — open enrollment.

Course Outline

Practicals

Overview

Practicals allow learners to apply facilitation techniques in realistic group settings. Through simulated problem-solving sessions, learners practice guiding groups through the entire process from problem identification to action planning, receiving real-time feedback to refine their skills.

Practical Activities

• Facilitated Problem-Solving Simulation — Learners facilitate a small group through a structured problem-solving process using a given scenario, applying techniques from Days 1-4. (8h)
• Action Planning and Objective Setting Workshop — Learners lead a group in developing a detailed action plan with SMART objectives for the solution identified in the first practical. (6h)
• Conflict Resolution Role-Play — Learners handle a simulated conflict scenario within a group, applying conflict resolution and mediation techniques. (4h)
• Integrated Facilitation Assessment — Learners facilitate a complete problem-solving session from problem identification to action planning, assessed against unit standard criteria. (6h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.