Administrative Procedures For Microfinance Institutions Training

Learning Outcomes

• Apply administrative procedures for processing microfinance loan applications and disbursements.
• Implement accurate record-keeping and filing systems for client and transaction data.
• Demonstrate compliance with regulatory requirements and internal policies in microfinance administration.
• Analyze repayment schedules and follow up on overdue accounts using established procedures.
• Evaluate the effectiveness of administrative systems and recommend improvements.
• Design basic reports on loan portfolio performance and client interactions.

Target Audience

This course is designed for administrative staff, loan officers, and junior managers working in microfinance institutions, as well as individuals seeking to enter the microfinance sector.

Prerequisites

None — open enrollment.

Course Outline

Practicals

Overview

Practical sessions allow learners to apply administrative procedures in simulated microfinance scenarios. Learners will practice client onboarding, loan processing, arrears management, and internal audit tasks using sample documents and a training banking system.

Practical Activities

• Client Onboarding and Documentation — Learners complete a client registration process, including verification of ID documents, proof of income, and credit check forms, and create a client file. (3h)
• Loan Disbursement and Repayment Tracking — Using a simulated banking system, learners process a loan disbursement, record repayment transactions, and generate a repayment schedule. (3h)
• Arrears Management and Reporting — Learners identify accounts in arrears, initiate follow-up procedures (calls, letters), and prepare a portfolio-at-risk report. (2h)
• Internal Audit and Compliance Check — Learners perform a sample internal audit on a set of client files, checking for compliance with policies and regulatory requirements, and report findings. (2h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.