Align Retail Business Unit Activities Training

Learning Outcomes

• Apply principles of inter-unit coordination to align activities with other retail business units.
• Analyze the impact of own unit's activities on the overall retail value chain.
• Evaluate communication and feedback mechanisms to improve collaboration between units.
• Design action plans to resolve conflicts and optimize workflow across departments.
• Implement strategies to integrate unit activities with organizational objectives.
• Demonstrate effective communication and negotiation skills to foster inter-unit cooperation.

Target Audience

Retail managers, supervisors, and team leaders responsible for coordinating activities within their business unit and collaborating with other units in a retail setting.

Prerequisites

None — open enrollment

Course Outline

Practicals

Overview

Practicals provide hands-on experience in applying alignment concepts to real-world retail scenarios. Learners will work on case studies, simulations, and group projects to develop operational plans, KPIs, process improvements, and alignment action plans, reinforcing theoretical knowledge through practical application.

Practical Activities

• Strategic Alignment Workshop — Learners analyze a retail case study and map business unit activities to strategic objectives, identifying gaps and proposing realignments. (6h)
• Operational Plan Development — Learners create a detailed operational plan for a retail business unit, including resource allocation, budgeting, and risk assessment. (6h)
• KPI Dashboard Design — Learners design a balanced scorecard and KPI dashboard for a retail unit, setting targets and defining measurement methods. (5h)
• Process Improvement Simulation — Learners participate in a simulation to identify process inefficiencies and apply Lean tools to improve alignment. (5h)
• Alignment Action Plan Presentation — Learners synthesize learning into a final alignment action plan and present it to peers for feedback. (5h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.