Public Sector Records Management System Operation And Maintenance Training

Learning Outcomes

• Operate a public sector records management system to capture, store, retrieve, and dispose of records in accordance with organizational policies and legislative requirements.
• Perform routine maintenance tasks on the records management system, including backups, updates, and error resolution.
• Apply security protocols to ensure the confidentiality, integrity, and availability of records within the system.
• Demonstrate compliance with the National Archives and Records Service of South Africa Act and related regulations.
• Analyze system logs and reports to identify and resolve operational issues.
• Implement user access controls and permissions to safeguard sensitive information.

Target Audience

Records managers, registry clerks, and administrative personnel in South African public sector organizations responsible for the day-to-day operation and maintenance of electronic records management systems.

Prerequisites

None — open enrollment.

Course Outline

Practicals

Overview

Hands-on practical sessions allow learners to apply records management procedures in a simulated public sector environment. Learners will practice filing, tracking, disposal, and archiving tasks to reinforce theoretical knowledge and develop operational competency.

Practical Activities

• Classification and Filing Exercise — Learners classify sample records using a given file plan and create physical files with correct labels and indexing. (3h)
• Records Tracking and Retrieval Simulation — Learners use a charge-out system to track records movement and respond to retrieval requests within time limits. (3h)
• Disposal and Archiving Practical — Learners apply retention schedules to identify records for disposal, then execute destruction or archival transfer procedures. (3h)
• System Audit and Reporting Exercise — Learners conduct a mini-audit of a simulated records system, identifying issues and producing a corrective action report. (3h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.