Public Sector Workplace Performance Management Skills Training

Learning Outcomes

• Apply the principles of performance management within the public sector legislative and regulatory framework.
• Design a performance management system that aligns individual objectives with organisational strategy.
• Implement performance appraisal processes that ensure fairness, transparency, and legal compliance.
• Analyze performance data to identify gaps and develop targeted improvement plans.
• Evaluate the effectiveness of performance management interventions and recommend enhancements.
• Demonstrate the ability to manage underperformance through constructive feedback and remedial action.

Target Audience

This course is designed for managers, supervisors, and HR professionals in the South African public sector who are responsible for implementing or overseeing workplace performance management processes.

Prerequisites

None — open enrollment.

Course Outline

Practicals

Overview

Practical sessions provide learners with hands-on experience in drafting performance agreements, conducting review meetings, and managing underperformance through role-play and case studies. These activities reinforce theoretical concepts and build confidence in applying performance management processes in real public sector settings.

Practical Activities

• Drafting a Performance Agreement — Learners work in pairs to draft a SMART performance agreement for a simulated public sector role, including key performance indicators and standards. (3h)
• Conducting a Performance Review Meeting — In groups, learners role-play a mid-year performance review meeting, alternating as manager and employee, using a provided case study. (3h)
• Managing Underperformance: Developing a Performance Improvement Plan — Using a detailed case study, learners diagnose causes of underperformance and draft a performance improvement plan (PIP). (2h)
• Analysing Performance Data for Organisational Improvement — Learners analyse a set of anonymised performance data from a public sector department and recommend interventions for improvement. (2h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.