Technical Service Delivery in Local Government Training

Learning Outcomes

• Describe the key areas of technical service delivery in local government, including water, sanitation, electricity, roads, and waste management.
• Explain the legislative and regulatory frameworks that govern technical service delivery in South Africa.
• Analyze the challenges and constraints affecting technical service delivery in local government.
• Evaluate the roles and responsibilities of different stakeholders in technical service delivery.
• Apply principles of good governance and customer care to improve technical service delivery.
• Demonstrate an understanding of the integration of technical services with other municipal functions.

Target Audience

This course is designed for municipal officials, technical service managers, and local government employees involved in planning, implementing, or monitoring technical services. It is also suitable for community representatives and councillors seeking to understand technical service delivery processes.

Prerequisites

None — open enrollment.

Course Outline

Practicals

Overview

Practical sessions are integrated throughout the course to reinforce theoretical concepts and develop hands-on skills in infrastructure inspection, asset condition assessment, project planning, and operational troubleshooting. Learners will engage in simulated exercises and real-world scenarios to apply quality assurance, risk management, and community engagement techniques.

Practical Activities

• Infrastructure Condition Assessment — Learners conduct visual inspections of water and sanitation infrastructure, complete condition assessment forms, and prioritise maintenance needs. (6h)
• Asset Register Development — Learners create a simplified asset register for a municipal ward, including asset identification, valuation, and condition data. (4h)
• Project Planning Simulation — In teams, learners develop a project plan for a water reticulation upgrade, including work breakdown structure, schedule, budget, and risk register. (5h)
• Service Interruption Response Drill — Learners simulate a burst water main scenario, applying emergency response procedures, communication protocols, and restoration steps. (3h)
• Community Engagement Role-Play — Learners role-play a community meeting to address service delivery complaints, practicing active listening, conflict resolution, and reporting back. (3h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.