Services Cleaning, Domestic, Hiring, Property and Rescue Services

Real Estate Business Operations Management Training

SAQA US 258121 | NQF 5 | Credits 8 | Duration 5 Days
From $1,242 per delegate

Description

This course equips learners with the competencies to effectively manage real estate business operations within the South African context. It covers operational planning, resource management, compliance with relevant legislation, and performance monitoring to ensure sustainable business success. Learners will be able to apply best practices in property management, client relations, and administrative systems.

Learning Outcomes

  • Apply principles of operational management to plan, organize, and control real estate business activities.
  • Analyze legal and regulatory requirements affecting real estate operations, including the Property Practitioners Act.
  • Implement financial management processes such as budgeting, trust account administration, and revenue tracking.
  • Evaluate operational performance using key performance indicators and recommend improvements.
  • Demonstrate effective leadership and team management skills to enhance productivity and client service.
  • Design administrative systems and workflows to streamline property listings, sales, and lease management.

Target Audience

This course is designed for real estate professionals, agency managers, branch managers, and property practitioners who are responsible for overseeing daily operations, managing staff, and ensuring compliance in a real estate business environment.

Prerequisites

None — open enrollment

Course Outline

Day 1: Introduction to Real Estate Business Operations

Objectives:
• Understand the scope and regulatory environment of real estate operations.
• Identify key business functions in a real estate agency.
• Recognise the role of the Estate Agency Affairs Board and the Property Practitioners Act.
• Define operational efficiency and its impact on profitability.

Topics:
• Overview of the real estate industry in South Africa.
• Regulatory framework: Property Practitioners Act, codes of conduct.
• Core business functions: sales, rentals, property management, administration.
• Introduction to operational management principles.
• The role of technology in modern real estate operations.

Day 2: Financial Management and Compliance

Objectives:
• Explain trust account management and reconciliation.
• Apply financial controls for commission and fee structures.
• Understand tax obligations and VAT implications.
• Ensure compliance with FICA and anti-money laundering requirements.

Topics:
• Trust accounts: opening, maintaining, and auditing.
• Commission structures and payment cycles.
• VAT, income tax, and provisional tax for agencies.
• FICA and AML compliance procedures.
• Financial reporting and budgeting for agencies.

Day 3: Human Resources and Team Management

Objectives:
• Develop recruitment and onboarding strategies for agents.
• Implement performance management systems.
• Manage agent remuneration and incentive schemes.
• Apply labour law principles relevant to real estate.

Topics:
• Recruitment: job descriptions, interviewing, selecting agents.
• Training and continuous professional development (CPD).
• Performance metrics and KPIs for agents.
• Remuneration models: commission splits, salary plus commission.
• Labour law: independent contractors vs employees, dispute resolution.

Day 4: Marketing, Client Relations, and Technology

Objectives:
• Design effective marketing strategies for listings and brand.
• Utilise CRM systems to manage client relationships.
• Implement digital marketing tools and social media.
• Analyse market data to inform business decisions.

Topics:
• Marketing plans: online and offline channels.
• CRM software: lead management, follow-ups, reporting.
• Social media marketing and content creation.
• Property listing platforms and photography.
• Market analysis and data-driven decision making.

Day 5: Strategic Planning and Business Growth

Objectives:
• Develop a strategic business plan for an agency.
• Identify growth opportunities and diversification.
• Manage risk and implement business continuity.
• Evaluate performance and adjust operations.

Topics:
• Strategic planning: vision, mission, goals.
• Growth strategies: franchising, expansion, niche markets.
• Risk management: insurance, legal risks, data security.
• Business continuity planning.
• Review and continuous improvement of operations.

Practicals

No practicals for this training.

This course is made up of exercises and case studies delivered alongside the theory — no separate practical sessions are required to complete it.

Summatives

Each delegate is assessed continuously throughout the course and a final summative test at the end.

Daily Exercises — 30%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 30% to the final total.

Final Test — 70%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 70% to the overall mark.

Final Total
Component Out of Weight
Daily Average (multiple choice) 100% 30%
Final Test (multi-answer multiple choice) 100% 70%
Final Total 100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

Certificate of Completion

Awarded to delegates who achieve an overall mark of 50% or higher on the Final Total (Daily Average 30% + Final Test 70%).

How it works
  • Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
  • Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
  • You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
  • If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.
Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates Discount
5 3% off
10 6% off
15 9% off
20 12% off
25 15% off
30 18% off
50 30% off
75 35% off
100 40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.

Upcoming Training Sessions
Online training — attend live sessions from anywhere via our virtual classroom.
Start End Delivery Season Price Action
Mon 07 Sep 2026 Fri 11 Sep 2026 Virtual Spring 2026 $1,242 Register
Mon 28 Sep 2026 Fri 02 Oct 2026 Virtual Spring 2026 $1,242 Register
Mon 19 Oct 2026 Fri 23 Oct 2026 Virtual Spring 2026 $1,242 Register
Mon 07 Dec 2026 Fri 11 Dec 2026 Virtual Summer 2026 $1,242 Register
Mon 11 Jan 2027 Fri 15 Jan 2027 Virtual Summer 2026 $1,242 Register
Mon 15 Feb 2027 Fri 19 Feb 2027 Virtual Summer 2026 $1,242 Register
Mon 01 Mar 2027 Fri 05 Mar 2027 Virtual Autumn 2027 $1,242 Register
Mon 08 Mar 2027 Fri 12 Mar 2027 Virtual Autumn 2027 $1,242 Register
Mon 15 Mar 2027 Fri 19 Mar 2027 Virtual Autumn 2027 $1,242 Register
Mon 07 Jun 2027 Fri 11 Jun 2027 Virtual Winter 2027 $1,242 Register
Mon 28 Jun 2027 Fri 02 Jul 2027 Virtual Winter 2027 $1,242 Register
Mon 19 Jul 2027 Fri 23 Jul 2027 Virtual Winter 2027 $1,242 Register
Mon 06 Sep 2027 Fri 10 Sep 2027 Virtual Spring 2027 $1,242 Register
Mon 27 Sep 2027 Fri 01 Oct 2027 Virtual Spring 2027 $1,242 Register
Mon 18 Oct 2027 Fri 22 Oct 2027 Virtual Spring 2027 $1,242 Register
Mon 06 Dec 2027 Fri 10 Dec 2027 Virtual Summer 2027 $1,242 Register
Mon 27 Dec 2027 Fri 31 Dec 2027 Virtual Summer 2027 $1,242 Register
Mon 17 Jan 2028 Fri 21 Jan 2028 Virtual Summer 2027 $1,242 Register
On-Campus training — face-to-face sessions at our training venues across Africa and beyond.
Showing all 492 sessions across 26 venues
Start End Venue Season Price Action
Mon 10 Aug 2026 Fri 14 Aug 2026 Durban, South Africa Winter 2026 $2,916 Register
Mon 10 Aug 2026 Fri 14 Aug 2026 Abu Dhabi, UAE Winter 2026 $5,238 Register
Mon 10 Aug 2026 Fri 14 Aug 2026 Pretoria, South Africa Winter 2026 $1,863 Register
Mon 10 Aug 2026 Fri 14 Aug 2026 Dubai, UAE Winter 2026 $5,238 Register
Mon 10 Aug 2026 Fri 14 Aug 2026 Cape Town, South Africa Winter 2026 $3,078 Register
In-House training — we bring the trainer to your organisation, tailored to your team.
Start End Delivery Season Price Action
Mon 14 Sep 2026 Fri 18 Sep 2026 Your Premises Spring 2026 $1,615 Register
Mon 05 Oct 2026 Fri 09 Oct 2026 Your Premises Spring 2026 $1,615 Register
Mon 26 Oct 2026 Fri 30 Oct 2026 Your Premises Spring 2026 $1,615 Register
Mon 14 Dec 2026 Fri 18 Dec 2026 Your Premises Summer 2026 $1,615 Register
Mon 18 Jan 2027 Fri 22 Jan 2027 Your Premises Summer 2026 $1,615 Register
Mon 22 Feb 2027 Fri 26 Feb 2027 Your Premises Summer 2026 $1,615 Register
Mon 08 Mar 2027 Fri 12 Mar 2027 Your Premises Autumn 2027 $1,615 Register
Mon 15 Mar 2027 Fri 19 Mar 2027 Your Premises Autumn 2027 $1,615 Register
Mon 22 Mar 2027 Fri 26 Mar 2027 Your Premises Autumn 2027 $1,615 Register
Mon 14 Jun 2027 Fri 18 Jun 2027 Your Premises Winter 2027 $1,615 Register
Mon 05 Jul 2027 Fri 09 Jul 2027 Your Premises Winter 2027 $1,615 Register
Mon 26 Jul 2027 Fri 30 Jul 2027 Your Premises Winter 2027 $1,615 Register
Mon 13 Sep 2027 Fri 17 Sep 2027 Your Premises Spring 2027 $1,615 Register
Mon 04 Oct 2027 Fri 08 Oct 2027 Your Premises Spring 2027 $1,615 Register
Mon 25 Oct 2027 Fri 29 Oct 2027 Your Premises Spring 2027 $1,615 Register
Mon 13 Dec 2027 Fri 17 Dec 2027 Your Premises Summer 2027 $1,615 Register
Mon 03 Jan 2028 Fri 07 Jan 2028 Your Premises Summer 2027 $1,615 Register
Mon 24 Jan 2028 Fri 28 Jan 2028 Your Premises Summer 2027 $1,615 Register
Training Discounts
Delegates Discount
5 3% off
10 6% off
15 9% off
20 12% off
25 15% off
30 18% off
50 30% off
75 35% off
100 40% off

3% off per 5 delegates, up to 40% for 100+

View Sessions & Register Get A Quote Download Course Brochure
Have an account?

Sign in to track your applications and manage your cart.

Related Courses

Other Services courses at NQF level 5 learners on this page also viewed.

Browse the full Services category for services training programmes.
GET A QUOTE / APPLY COURSE CATALOGUE