Managing Substandard Team Performance Training

Learning Outcomes

• Identify and document substandard performance using objective criteria and evidence.
• Apply appropriate communication techniques to provide constructive feedback to team members.
• Analyze the root causes of substandard performance and differentiate between skill, will, and environmental factors.
• Design and implement a performance improvement plan (PIP) in consultation with the team member.
• Evaluate the effectiveness of interventions and adjust strategies to support sustained performance improvement.
• Demonstrate compliance with relevant labour legislation and organisational policies when managing performance issues.

Target Audience

Team leaders, supervisors, and managers who are responsible for managing team performance in a corporate or operational environment.

Prerequisites

None — open enrollment. However, participants should be in a role that involves team supervision.

Course Outline

Practicals

Overview

Practical sessions are essential to apply theoretical knowledge in realistic scenarios. Learners will practice identifying performance issues, conducting feedback sessions, and developing PIPs through role-plays and case studies.

Practical Activities

• Role-Play: Conducting a Feedback Session — Learners pair up to simulate a manager-employee feedback session addressing substandard performance, using the communication techniques covered. (2h)
• Case Study: Developing a Performance Improvement Plan — In small groups, learners analyse a provided case study of a underperforming team and create a detailed PIP with measurable goals, timelines, and support resources. (2h)
• Simulation: Managing Resistance and Conflict — Learners engage in a simulated meeting where a team member exhibits resistance to feedback, practicing de-escalation and conflict resolution techniques. (2h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.