Wholesale and Retail Shrinkage and Loss Management Training

Learning Outcomes

• Apply stock control procedures to identify and minimize sources of shrinkage.
• Analyze loss data to determine root causes and trends in theft, damage, and administrative errors.
• Evaluate security systems and protocols to recommend improvements for loss prevention.
• Implement corrective actions and staff training programs to reduce shrinkage.
• Demonstrate effective incident investigation and reporting techniques.
• Design a shrinkage management plan tailored to a wholesale or retail unit.

Target Audience

This course is designed for store managers, department heads, loss prevention officers, and operations supervisors in wholesale and retail environments who are responsible for managing shrinkage and losses.

Prerequisites

None — open enrollment.

Course Outline

Practicals

Overview

Learners apply loss prevention concepts through hands-on exercises including simulated theft scenarios, inventory counting, security system operation, and developing a loss prevention plan for a case study. Practicals reinforce theoretical knowledge and build skills in detection, prevention, and response.

Practical Activities

• Simulated Shoplifting Detection and Apprehension — Learners role-play shoplifters and loss prevention officers in a mock store environment, practising detection techniques and proper apprehension procedures. (6h)
• Cycle Counting and Inventory Variance Analysis — Learners conduct cycle counts on a sample inventory, identify discrepancies, and perform root cause analysis to determine sources of variance. (6h)
• CCTV and EAS System Operation — Learners operate a simulated CCTV system and EAS equipment, including camera control, recording, and tag deactivation, to monitor and respond to security events. (6h)
• Loss Prevention Plan Development for a Case Study — Working in groups, learners analyse a retail case study, conduct a risk assessment, and design a comprehensive loss prevention plan including policies, technology, and training. (6h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.