Short Term Insurance Loss Investigation Training

Learning Outcomes

• Apply principles of short-term insurance law and policy interpretation to loss investigations.
• Analyse evidence and information to determine the cause, extent, and liability of a loss.
• Evaluate policy coverage and exclusions to assess indemnity and quantum.
• Demonstrate investigative techniques including interviewing witnesses and inspecting damage.
• Compile a comprehensive loss investigation report with findings and recommendations.
• Implement ethical and professional standards in the investigation process.

Target Audience

This course is designed for insurance claims handlers, loss adjusters, and other professionals involved in short-term insurance loss investigations. It is also suitable for those seeking to enter the short-term insurance industry.

Prerequisites

None — open enrollment.

Course Outline

Practicals

Overview

Practicals provide hands-on experience in evidence gathering, interviewing, and report writing. Learners apply theoretical knowledge to realistic scenarios, developing essential investigative skills under supervision.

Practical Activities

• Practical 1: Evidence Collection and Chain of Custody — Learners simulate a crime scene at a mock property loss, collecting physical evidence and maintaining chain of custody documentation. (6h)
• Practical 2: Interviewing and Statement Taking — Role-play interviews with claimants and witnesses, practicing questioning techniques and recording statements. (6h)
• Practical 3: Motor Vehicle Investigation Simulation — Learners inspect a staged accident scene and a vehicle, assess damage, and verify documentation to identify potential fraud. (6h)
• Practical 4: Property and Liability Investigation — Investigate a simulated fire loss and a liability claim, including interviewing experts and reviewing reports. (6h)
• Practical 5: Report Writing and Case Presentation — Learners compile a comprehensive investigation report from the practical exercises and present findings to the group. (3h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.