Business, Commerce and Management Studies Office Administration

Personal Effectiveness Skills For Business Professionals Training

SAQA US 110021 | NQF 4 | Credits 6 | Duration 3 Days
From $967 per delegate

Description

This course equips business professionals with the essential personal effectiveness skills to manage themselves, their time, and their interactions with others in a corporate environment. Participants will learn to set goals, prioritize tasks, communicate assertively, and handle workplace stress, thereby enhancing their productivity and professional relationships.

Learning Outcomes

  • Apply time management techniques to prioritize tasks and achieve daily goals.
  • Demonstrate assertive communication skills in workplace interactions.
  • Analyze personal strengths and development areas to create a self-improvement plan.
  • Implement stress management strategies to maintain well-being and performance.
  • Evaluate the effectiveness of personal goal-setting methods and adjust as needed.
  • Demonstrate effective problem-solving and decision-making skills in a team context.

Target Audience

This course is designed for business professionals at all levels who wish to improve their personal effectiveness, including team members, supervisors, and managers in corporate, government, or non-profit organizations.

Prerequisites

None — open enrollment.

Course Outline

Day 1: Foundations of Personal Effectiveness

Objectives:
• Understand the concept of personal effectiveness and its importance in the workplace
• Identify personal strengths and areas for development through self-assessment
• Apply goal-setting techniques using the SMART framework
• Explore time management principles and prioritisation methods
• Recognise the role of emotional intelligence in professional interactions

Topics:
• Introduction to personal effectiveness and unit standard outcomes
• Self-awareness: strengths, weaknesses, values, and beliefs
• Goal setting: SMART criteria and action planning
• Time management: urgent-important matrix and daily planning
• Emotional intelligence: self-regulation, empathy, and social skills
• Overcoming procrastination and building self-discipline

Day 2: Communication and Interpersonal Skills

Objectives:
• Demonstrate effective verbal and non-verbal communication techniques
• Apply active listening and questioning skills in workplace scenarios
• Manage conflict constructively using a structured approach
• Build rapport and assertiveness in team settings
• Develop networking skills for professional growth

Topics:
• Communication models and barriers
• Active listening and feedback techniques
• Assertiveness vs. aggressiveness: rights and responsibilities
• Conflict resolution styles and mediation steps
• Building trust and rapport in professional relationships
• Networking strategies and elevator pitch

Day 3: Productivity, Resilience, and Career Growth

Objectives:
• Apply stress management techniques to maintain productivity
• Use problem-solving and decision-making models effectively
• Create a personal development plan aligned with career goals
• Demonstrate resilience and adaptability in changing environments
• Evaluate personal effectiveness progress and set future targets

Topics:
• Stress management: causes, symptoms, and coping strategies
• Problem-solving: root cause analysis and creative thinking
• Decision-making: rational model and intuition
• Resilience: bouncing back from setbacks and embracing change
• Personal development planning: creating an actionable roadmap
• Review and action planning for continuous improvement

Practicals

No practicals for this training.

This course is made up of exercises and case studies delivered alongside the theory — no separate practical sessions are required to complete it.

Summatives

Each delegate is assessed continuously throughout the course and a final summative test at the end.

Daily Exercises — 30%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 30% to the final total.

Final Test — 70%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 70% to the overall mark.

Final Total
Component Out of Weight
Daily Average (multiple choice) 100% 30%
Final Test (multi-answer multiple choice) 100% 70%
Final Total 100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

Certificate of Completion

Awarded to delegates who achieve an overall mark of 50% or higher on the Final Total (Daily Average 30% + Final Test 70%).

How it works
  • Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
  • Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
  • You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
  • If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.
Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates Discount
5 3% off
10 6% off
15 9% off
20 12% off
25 15% off
30 18% off
50 30% off
75 35% off
100 40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.

Upcoming Training Sessions
Online training — attend live sessions from anywhere via our virtual classroom.
Start End Delivery Season Price Action
Tue 08 Sep 2026 Thu 10 Sep 2026 Virtual Spring 2026 $967 Register
Mon 28 Sep 2026 Wed 30 Sep 2026 Virtual Spring 2026 $967 Register
Wed 21 Oct 2026 Fri 23 Oct 2026 Virtual Spring 2026 $967 Register
Wed 09 Dec 2026 Fri 11 Dec 2026 Virtual Summer 2026 $967 Register
Tue 12 Jan 2027 Thu 14 Jan 2027 Virtual Summer 2026 $967 Register
Mon 15 Feb 2027 Wed 17 Feb 2027 Virtual Summer 2026 $967 Register
Wed 03 Mar 2027 Fri 05 Mar 2027 Virtual Autumn 2027 $967 Register
Tue 09 Mar 2027 Thu 11 Mar 2027 Virtual Autumn 2027 $967 Register
Mon 15 Mar 2027 Wed 17 Mar 2027 Virtual Autumn 2027 $967 Register
Wed 09 Jun 2027 Fri 11 Jun 2027 Virtual Winter 2027 $967 Register
Tue 29 Jun 2027 Thu 01 Jul 2027 Virtual Winter 2027 $967 Register
Mon 19 Jul 2027 Wed 21 Jul 2027 Virtual Winter 2027 $967 Register
Wed 08 Sep 2027 Fri 10 Sep 2027 Virtual Spring 2027 $967 Register
Tue 28 Sep 2027 Thu 30 Sep 2027 Virtual Spring 2027 $967 Register
Mon 18 Oct 2027 Wed 20 Oct 2027 Virtual Spring 2027 $967 Register
Wed 08 Dec 2027 Fri 10 Dec 2027 Virtual Summer 2027 $967 Register
Tue 28 Dec 2027 Thu 30 Dec 2027 Virtual Summer 2027 $967 Register
Mon 17 Jan 2028 Wed 19 Jan 2028 Virtual Summer 2027 $967 Register
On-Campus training — face-to-face sessions at our training venues across Africa and beyond.
Showing all 504 sessions across 26 venues
Start End Venue Season Price Action
Mon 27 Jul 2026 Wed 29 Jul 2026 Cape Town, South Africa Winter 2026 $2,392 Register
Mon 27 Jul 2026 Wed 29 Jul 2026 Lagos, Nigeria Winter 2026 $3,796 Register
Tue 28 Jul 2026 Thu 30 Jul 2026 Mauritius Winter 2026 $3,148 Register
Tue 28 Jul 2026 Thu 30 Jul 2026 Dar es Salaam, Tanzania Winter 2026 $3,148 Register
Wed 29 Jul 2026 Fri 31 Jul 2026 Johannesburg, South Africa Winter 2026 $1,906 Register
In-House training — we bring the trainer to your organisation, tailored to your team.
Start End Delivery Season Price Action
Wed 16 Sep 2026 Fri 18 Sep 2026 Your Premises Spring 2026 $1,258 Register
Tue 06 Oct 2026 Thu 08 Oct 2026 Your Premises Spring 2026 $1,258 Register
Mon 26 Oct 2026 Wed 28 Oct 2026 Your Premises Spring 2026 $1,258 Register
Mon 14 Dec 2026 Wed 16 Dec 2026 Your Premises Summer 2026 $1,258 Register
Wed 20 Jan 2027 Fri 22 Jan 2027 Your Premises Summer 2026 $1,258 Register
Tue 23 Feb 2027 Thu 25 Feb 2027 Your Premises Summer 2026 $1,258 Register
Mon 08 Mar 2027 Wed 10 Mar 2027 Your Premises Autumn 2027 $1,258 Register
Wed 17 Mar 2027 Fri 19 Mar 2027 Your Premises Autumn 2027 $1,258 Register
Tue 23 Mar 2027 Thu 25 Mar 2027 Your Premises Autumn 2027 $1,258 Register
Mon 14 Jun 2027 Wed 16 Jun 2027 Your Premises Winter 2027 $1,258 Register
Wed 07 Jul 2027 Fri 09 Jul 2027 Your Premises Winter 2027 $1,258 Register
Tue 27 Jul 2027 Thu 29 Jul 2027 Your Premises Winter 2027 $1,258 Register
Mon 13 Sep 2027 Wed 15 Sep 2027 Your Premises Spring 2027 $1,258 Register
Wed 06 Oct 2027 Fri 08 Oct 2027 Your Premises Spring 2027 $1,258 Register
Tue 26 Oct 2027 Thu 28 Oct 2027 Your Premises Spring 2027 $1,258 Register
Mon 13 Dec 2027 Wed 15 Dec 2027 Your Premises Summer 2027 $1,258 Register
Wed 05 Jan 2028 Fri 07 Jan 2028 Your Premises Summer 2027 $1,258 Register
Tue 25 Jan 2028 Thu 27 Jan 2028 Your Premises Summer 2027 $1,258 Register
Training Discounts
Delegates Discount
5 3% off
10 6% off
15 9% off
20 12% off
25 15% off
30 18% off
50 30% off
75 35% off
100 40% off

3% off per 5 delegates, up to 40% for 100+

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