People And Design Interaction Assessment And Analysis Training

Objectives:
• Understand the core concepts of human-centred design and interaction design. • Identify the historical evolution and key theories in people-design interaction. • Recognise the importance of usability, user experience (UX), and accessibility in design. • Define the scope and purpose of interaction assessment and analysis.

Topics:
• Introduction to people-design interaction: definitions and scope. • Historical context and evolution of human-computer interaction (HCI). • Key theories: affordances, signifiers, mental models, and feedback. • Overview of usability, UX, and accessibility principles. • The role of assessment and analysis in design improvement.

Objectives:
• Differentiate between qualitative and quantitative user research methods. • Apply techniques such as interviews, surveys, and observational studies. • Plan and conduct basic user research sessions. • Collect and document user data ethically and systematically.

Topics:
• Qualitative methods: interviews, focus groups, contextual inquiry. • Quantitative methods: surveys, analytics, A/B testing. • Observational techniques and diary studies. • Ethical considerations in user research (informed consent, privacy). • Data collection tools and documentation practices.

Objectives:
• Analyse collected user data to identify patterns and insights. • Create user personas and empathy maps to represent user groups. • Map user journeys and identify pain points. • Prioritise user needs using affinity diagrams and thematic analysis.

Topics:
• Data analysis techniques: thematic analysis, coding, and pattern recognition. • Developing user personas: demographics, goals, and behaviours. • Empathy mapping to understand user emotions and motivations. • User journey mapping: touchpoints, channels, and moments of truth. • Affinity diagramming and prioritisation frameworks.

Objectives:
• Conduct heuristic evaluations and expert reviews. • Perform usability testing with representative users. • Apply accessibility standards (e.g., WCAG) to evaluate designs. • Document and report usability issues with severity ratings.

Topics:
• Heuristic evaluation: Nielsen’s heuristics and how to apply them. • Usability testing: planning, moderating, and observing sessions. • Accessibility evaluation: WCAG principles (perceivable, operable, understandable, robust). • Assistive technologies and inclusive design considerations. • Reporting findings: issue logs, severity ratings, and recommendations.

Objectives:
• Apply core interaction design principles (consistency, feedback, constraints). • Create low-fidelity and high-fidelity prototypes. • Use iterative design to refine interactions based on feedback. • Understand the role of information architecture in interaction design.

Topics:
• Interaction design principles: consistency, visibility, feedback, constraints. • Information architecture: organisation, labelling, navigation, search. • Low-fidelity prototyping: sketches, wireframes, paper prototypes. • High-fidelity prototyping: tools (Figma, Sketch), interactive mockups. • Iterative design cycle: prototype, test, refine.

Objectives:
• Define key performance indicators (KPIs) for interaction quality. • Analyse quantitative metrics such as task success rate, time on task, and error rate. • Use analytics tools to track user behaviour and identify interaction issues. • Synthesise qualitative and quantitative findings into actionable insights.

Topics:
• Key metrics: task success, error rates, time on task, satisfaction scores. • Analytics tools: Google Analytics, heatmaps, session recordings. • Combining qualitative and quantitative data for triangulation. • Root cause analysis of interaction problems. • Presenting insights: dashboards, reports, and data visualisation.

Objectives:
• Integrate all learned methods into a comprehensive assessment project. • Conduct a full interaction assessment on a real or simulated product. • Produce a professional assessment report with recommendations. • Reflect on the assessment process and plan for continuous improvement.

Topics:
• Capstone project: end-to-end interaction assessment. • Planning and scoping an assessment: objectives, methods, timeline. • Conducting the assessment: research, analysis, evaluation, prototyping. • Compiling a professional report: executive summary, findings, recommendations. • Peer review and feedback session. • Action planning for ongoing interaction improvement.