Returned Scheduled Medicines Dispatch and Receipt in Distribution Centre Training

Learning Outcomes

• Apply relevant legislation and standard operating procedures for handling returned scheduled medicines.
• Demonstrate correct procedures for issuing, dispatching, and receiving returned scheduled medicines in a distribution centre.
• Evaluate documentation and records to ensure accuracy and compliance with regulatory requirements.
• Implement safety and security measures to prevent theft, loss, or contamination of returned medicines.
• Analyze discrepancies or irregularities in returned medicine transactions and take appropriate corrective actions.
• Demonstrate effective communication and coordination with relevant stakeholders during the return process.

Target Audience

This course is designed for distribution centre staff, warehouse operators, and logistics personnel involved in the handling, dispatch, and receipt of scheduled medicines. It is also suitable for supervisors and managers responsible for ensuring regulatory compliance in pharmaceutical supply chains.

Prerequisites

None — open enrollment. However, learners should be employed in or have access to a distribution centre environment handling scheduled medicines.

Course Outline

Practicals

Overview

Practical sessions are essential to develop hands-on skills in receiving, inspecting, picking, packing, and documenting scheduled medicines. Learners will apply standard operating procedures in a simulated distribution centre environment under supervision.

Practical Activities

• Receipt and Inspection of Scheduled Medicines — Learners receive scheduled medicines, verify documentation, inspect physical condition, and record batch and expiry details. (6h)
• Order Picking and Packing for Dispatch — Learners pick orders from storage, pack medicines securely, label packages, and prepare dispatch documentation. (6h)
• Documentation and Inventory Management — Learners use an inventory system to update stock records, maintain registers, and generate dispatch documents. (6h)
• Integrated Simulated Dispatch and Receipt Cycle — Learners complete a full cycle from receiving a shipment to dispatching orders, including handling a simulated discrepancy and audit query. (6h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.