Manufacturing, Engineering and Technology Manufacturing and Assembly

Conduct Audits Within A Quality Management System Training

SAQA US 119797 | NQF 5 | Credits 8 | Duration 5 Days
From $1,242 per delegate

Description

This course equips learners with the knowledge and skills to conduct internal and external audits within a quality management system (QMS) based on ISO 19011 and relevant standards. Learners will understand audit principles, processes, and techniques to ensure compliance and drive continuous improvement in their organisation.

Learning Outcomes

  • Apply the principles and processes of auditing a quality management system.
  • Plan and prepare for an audit, including developing checklists and sampling plans.
  • Conduct audit activities, including opening meetings, interviews, and evidence gathering.
  • Analyse audit evidence to identify non-conformances and areas for improvement.
  • Evaluate audit findings and compile clear, concise audit reports.
  • Demonstrate professional conduct and ethical behaviour throughout the audit process.

Target Audience

Quality assurance professionals, internal auditors, and managers responsible for maintaining or improving QMS compliance. This course is ideal for individuals seeking to enhance their auditing capabilities within any industry.

Prerequisites

None — open enrollment. However, learners should have basic knowledge of quality management principles.

Course Outline

Day 1: Foundations of Quality Management Systems and Auditing

Objectives:
• Explain the purpose and principles of a Quality Management System (QMS)
• Identify key QMS standards and their requirements
• Define the role and responsibilities of an internal auditor
• Describe the audit process and types of audits

Topics:
• Overview of Quality Management Systems (QMS) and ISO 9001
• Key QMS principles: customer focus, leadership, engagement of people
• The audit process: planning, execution, reporting, follow-up
• Types of audits: internal, external, supplier, and third-party
• Auditor competencies and ethical behaviour
• Introduction to audit documentation and checklists

Day 2: Audit Planning and Preparation

Objectives:
• Develop an audit plan and schedule
• Prepare audit checklists based on QMS requirements
• Identify audit criteria and scope
• Conduct a document review prior to the audit

Topics:
• Defining audit objectives, scope, and criteria
• Risk-based audit planning
• Creating audit checklists aligned to ISO 9001 clauses
• Document review: policies, procedures, records
• Resource allocation and communication with auditees
• Opening meeting agenda and protocols

Day 3: Conducting the Audit – Techniques and Evidence Gathering

Objectives:
• Apply effective interviewing and observation techniques
• Collect and record objective evidence
• Identify nonconformities and observations
• Manage audit dynamics and challenging situations

Topics:
• Interviewing techniques: open and closed questions
• Observation and sampling methods
• Recording evidence: audit notes, checklists, and forms
• Identifying nonconformities vs. observations
• Handling difficult auditees and conflicts
• Closing meeting: presenting findings

Day 4: Audit Reporting and Nonconformity Management

Objectives:
• Write clear and concise audit reports
• Classify and document nonconformities
• Develop corrective action plans
• Understand the corrective action process and verification

Topics:
• Structure of an audit report
• Writing nonconformity reports (NCRs) with evidence
• Classification: major, minor, observation
• Root cause analysis techniques (5 Whys, Fishbone)
• Corrective action planning and implementation
• Verification of corrective actions and closure

Day 5: Audit Follow-Up, QMS Improvement, and Practical Integration

Objectives:
• Conduct follow-up audits to verify corrective actions
• Identify opportunities for QMS improvement
• Integrate audit findings into management review
• Demonstrate competency through a simulated audit

Topics:
• Follow-up audit process and closure
• Using audit results for continual improvement
• Management review inputs and outputs
• Simulated audit exercise: planning to reporting
• Review of key learning and assessment preparation
• Final assessment: knowledge and practical application

Practicals

No practicals for this training.

This course is made up of exercises and case studies delivered alongside the theory — no separate practical sessions are required to complete it.

Summatives

Each delegate is assessed continuously throughout the course and a final summative test at the end.

Daily Exercises — 30%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 30% to the final total.

Final Test — 70%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 70% to the overall mark.

Final Total
Component Out of Weight
Daily Average (multiple choice) 100% 30%
Final Test (multi-answer multiple choice) 100% 70%
Final Total 100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

Certificate of Completion

Awarded to delegates who achieve an overall mark of 50% or higher on the Final Total (Daily Average 30% + Final Test 70%).

How it works
  • Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
  • Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
  • You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
  • If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.
Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates Discount
5 3% off
10 6% off
15 9% off
20 12% off
25 15% off
30 18% off
50 30% off
75 35% off
100 40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.

Upcoming Training Sessions
Online training — attend live sessions from anywhere via our virtual classroom.
Start End Delivery Season Price Action
Mon 07 Sep 2026 Fri 11 Sep 2026 Virtual Spring 2026 $1,242 Register
Mon 28 Sep 2026 Fri 02 Oct 2026 Virtual Spring 2026 $1,242 Register
Mon 19 Oct 2026 Fri 23 Oct 2026 Virtual Spring 2026 $1,242 Register
Mon 07 Dec 2026 Fri 11 Dec 2026 Virtual Summer 2026 $1,242 Register
Mon 11 Jan 2027 Fri 15 Jan 2027 Virtual Summer 2026 $1,242 Register
Mon 15 Feb 2027 Fri 19 Feb 2027 Virtual Summer 2026 $1,242 Register
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Mon 18 Oct 2027 Fri 22 Oct 2027 Virtual Spring 2027 $1,242 Register
Mon 06 Dec 2027 Fri 10 Dec 2027 Virtual Summer 2027 $1,242 Register
Mon 27 Dec 2027 Fri 31 Dec 2027 Virtual Summer 2027 $1,242 Register
Mon 17 Jan 2028 Fri 21 Jan 2028 Virtual Summer 2027 $1,242 Register
On-Campus training — face-to-face sessions at our training venues across Africa and beyond.
Showing all 498 sessions across 26 venues
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Mon 03 Aug 2026 Fri 07 Aug 2026 Pretoria, South Africa Winter 2026 $1,863 Register
Mon 03 Aug 2026 Fri 07 Aug 2026 Dubai, UAE Winter 2026 $5,238 Register
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Mon 03 Aug 2026 Fri 07 Aug 2026 Johannesburg, South Africa Winter 2026 $2,592 Register
In-House training — we bring the trainer to your organisation, tailored to your team.
Start End Delivery Season Price Action
Mon 14 Sep 2026 Fri 18 Sep 2026 Your Premises Spring 2026 $1,615 Register
Mon 05 Oct 2026 Fri 09 Oct 2026 Your Premises Spring 2026 $1,615 Register
Mon 26 Oct 2026 Fri 30 Oct 2026 Your Premises Spring 2026 $1,615 Register
Mon 14 Dec 2026 Fri 18 Dec 2026 Your Premises Summer 2026 $1,615 Register
Mon 18 Jan 2027 Fri 22 Jan 2027 Your Premises Summer 2026 $1,615 Register
Mon 22 Feb 2027 Fri 26 Feb 2027 Your Premises Summer 2026 $1,615 Register
Mon 08 Mar 2027 Fri 12 Mar 2027 Your Premises Autumn 2027 $1,615 Register
Mon 15 Mar 2027 Fri 19 Mar 2027 Your Premises Autumn 2027 $1,615 Register
Mon 22 Mar 2027 Fri 26 Mar 2027 Your Premises Autumn 2027 $1,615 Register
Mon 14 Jun 2027 Fri 18 Jun 2027 Your Premises Winter 2027 $1,615 Register
Mon 05 Jul 2027 Fri 09 Jul 2027 Your Premises Winter 2027 $1,615 Register
Mon 26 Jul 2027 Fri 30 Jul 2027 Your Premises Winter 2027 $1,615 Register
Mon 13 Sep 2027 Fri 17 Sep 2027 Your Premises Spring 2027 $1,615 Register
Mon 04 Oct 2027 Fri 08 Oct 2027 Your Premises Spring 2027 $1,615 Register
Mon 25 Oct 2027 Fri 29 Oct 2027 Your Premises Spring 2027 $1,615 Register
Mon 13 Dec 2027 Fri 17 Dec 2027 Your Premises Summer 2027 $1,615 Register
Mon 03 Jan 2028 Fri 07 Jan 2028 Your Premises Summer 2027 $1,615 Register
Mon 24 Jan 2028 Fri 28 Jan 2028 Your Premises Summer 2027 $1,615 Register
Training Discounts
Delegates Discount
5 3% off
10 6% off
15 9% off
20 12% off
25 15% off
30 18% off
50 30% off
75 35% off
100 40% off

3% off per 5 delegates, up to 40% for 100+

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